Using an eSIM (embedded SIM) offers several advantages over traditional physical SIM cards, catering to both business and leisure travelers. Here are some key benefits:

                 1.            Convenience: eSIMs are embedded directly into devices, eliminating the need to physically insert or remove a SIM card. This is particularly useful for devices with limited physical space or for users who frequently switch between different carriers or plans.

                2.            Flexibility: With an eSIM, it’s easy to switch between carriers or plans without needing to swap out a SIM card. This is especially beneficial for travelers, allowing them to quickly change to a local carrier when abroad.

                3.            Security: eSIMs utilize encryption to protect user data and prevent unauthorized access. Since there is no physical SIM card to lose or steal, the risk of unauthorized usage is significantly reduced.

                4.            Cost-Effectiveness: As eSIMs are built into devices, users save on the costs associated with purchasing or replacing physical SIM cards. This can lead to long-term savings, particularly for those who frequently switch carriers or plans.

                5.            Environmental Benefits: eSIMs are more eco-friendly than traditional physical SIM cards, as they do not require plastic or other materials that contribute to waste. This helps reduce the environmental impact of mobile connectivity.

Overall, eSIMs provide a range of benefits that enhance convenience, flexibility, and cost-effectiveness, making them an appealing option for users seeking reliable mobile connectivity.

eSIMs (embedded SIMs) are widely regarded as very secure, utilizing similar security features as traditional physical SIM cards while also offering additional benefits. They leverage the same networks and technologies as conventional SIM cards, providing the same functionalities with enhanced security measures.

 However, like any technology, eSIMs carry a small risk of security breaches. It’s crucial for users to take appropriate precautions to safeguard their QR codes, eSIMs, and mobile devices.

 Key Security Features and Benefits of eSIM

                 •              Remote Activation:

                •              eSIMs can be activated remotely, allowing programming and activation without needing a physical SIM card. This significantly reduces the risk of fraud and theft associated with lost or stolen physical SIM cards.

                •              Tamper-Proof Design:

                •              eSIMs are embedded directly into the device’s hardware, making them virtually impossible to remove or tamper with. This design minimises vulnerability to physical attacks or damage.

                •              Secure Storage:

                •              eSIMs employ secure storage modules designed to protect against unauthorised access and tampering. This feature ensures that your eSIM data remains secure even if your phone is lost or stolen.

Conclusion

Overall, eSIMs provide a secure alternative to traditional SIM cards, with several built-in features aimed at enhancing security. Nonetheless, users should remain vigilant and adopt good security practices to protect their devices and personal information.

An eSIM, or embedded SIM, is a programmable chip embedded in mobile devices that functions like a traditional SIM card. Unlike a physical SIM card, an eSIM does not need to be inserted or removed, as it is built directly into the device.

 With an eSIM, users can activate a data plan without the need to purchase a physical SIM card or visit a retail store. The eSIM can be programmed with the data plan details via a QR code, a mobile app, or a website, providing a more streamlined and convenient process for activating and managing cellular plans.

 Benefits of eSIM Technology:

                 •              Increased Flexibility: Users can easily switch between different data plans or carriers without needing to physically change SIM cards.

                •              Cost Savings: Eliminates the need for purchasing physical SIM cards.

                •              Convenience: Simplifies the activation and management of cellular plans.

                •              Compact Design: Devices can be made smaller and more compact, as they do not require a traditional SIM card slot.

 Overall, eSIM technology enhances the user experience by offering more flexibility and convenience in mobile connectivity.

No, installing an eSIM will not lock your phone. An eSIM (embedded SIM) is a digital SIM integrated into your phone’s hardware, allowing for activation through device settings without the need for a physical card.

 The lock status of your phone is determined by your primary SIM carrier, usually the provider from whom you purchased the device. This status indicates whether your phone is locked to a specific carrier. Installing an eSIM does not alter this lock status; your phone will remain locked or unlocked based on your carrier’s policies.

What devices support eSIM?

To use an eSIM, your device must be carrier-unlocked and eSIM-compatible. Please reference the list below to see if your device supports eSIM technology (country and carrier-specific restrictions may apply).*
 
 Please note:

• • The list will be updated as more eSIM-compatible devices are released. 
• • While we aim to make the list as complete as possible, it is not exhaustive — your device may be eSIM compatible if it is not listed.

As of October 2024, the following devices are eSIM-compatible:

APPLE*

iPhone

• • iPhone 16, 16 Plus, 16 Pro, 16 Pro Max
• • iPhone 15, 15 Plus, 15 Pro, 15 Pro Max
• • iPhone 14, 14 Plus, 14 Pro, 14 Pro Max
• • iPhone 13, 13 Mini, 13 Pro, 13 Pro, 13 Pro Max
• • iPhone 12, 12 Mini, 12 Pro, 12 Pro Max (only 1 eSIM can be active)
• • iPhone 11, 11 Pro, 11 Pro Max (only 1 eSIM can be active)
• • iPhone XS, XS Max (only 1 eSIM can be active)
• • iPhone XR (only 1 eSIM can be active)
• • iPhone SE (2020 and 2022) (only 1 eSIM can be active)

iPad

• • iPad (from 7th generation)
• • iPad Air (from 3rd generation)
• • iPad Pro, 11-inch (from 1st generation)
• • iPad Pro 12.9-inch (from 3rd generation)
• • iPad Mini (from 5th generation)

*The following Apple devices DO NOT have eSIM capability:

•    iPhone devices from Mainland China.

•    iPhone devices from Hong Kong and Macao (except for the iPhone 13 Mini, iPhone 12 Mini, iPhone SE 2020, and iPhone XS).

*For iPhones and iPads purchased in TURKEY:

•   If you're setting up your device after June 23, 2020, your eSIM will activate after installation — contact your carrier if you don't have eSIM enabled.

•   For devices set up before the June 23, 2020, follow the steps in this link to activate your eSIM. The procedure may require you to erase your device's data – please make sure you back up your device beforehand.

*Only iPad devices with Wi-Fi + Cellular features are supported.

SAMSUNG*

• • Galaxy A55 5G*
• • Galaxy A54 5G*
• • Galaxy A35 5G*
• • Galaxy S24, S24+, S24 Ultra, S24 FE*
• • Galaxy S23, S23 FE, S23+, S23 Ultra*
• • Galaxy S22 5G, S22+ 5G, S22 Ultra 5G*
• • Galaxy S21 5G, S21+ 5G, S21 Ultra 5G*
• • Galaxy S20, S20+, S20 5G, S20+ 5G, S20 Ultra 5G*
• • Galaxy Z Flip
• • Galaxy Z Flip 3 5G
• • Galaxy Z Flip 4
• • Galaxy Z Flip 5
• • Galaxy Z Flip6
• • Galaxy Z Fold
• • Galaxy Z Fold 2
• • Galaxy Z Fold 3
• • Galaxy Z Fold 4
• • Galaxy Z Fold 5
• • Galaxy Z Fold 6
• • Galaxy Note 20, 20 5G, 20 Ultra, 20 Ultra 5G

*The following Samsung Galaxy devices DO NOT have eSIM capability:

•    All Galaxy devices originating from China, Hong Kong, and Taiwan.

•    All Galaxy FE "Fan Edition" models, except the Galaxy S23 FE.

•    USA models of the Galaxy S20, S21*, and Note 20 Ultra.

*Most Samsung Galaxy devices purchased in South Korea do not support eSIMs, except for the Galaxy S24, S23, Z Fold 5, Z Fold 4, Z Flip 5, Z Flip 4, and A54 5G variants.

GOOGLE PIXEL

• • Pixel 9, 9 Pro, 9 Pro XL, 9 Pro Fold
• • Pixel 8, 8a, 8 Pro
• • Pixel 7, 7a, 7 Pro
• • Pixel 6, 6a, 6 Pro
• • Pixel 5, 5a
• • Pixel 4, 4a, 4 XL
• • Pixel 3, 3a, 3 XL, 3a XL
• • Pixel Fold

 *The following Google Pixel devices DO NOT have eSIM capability:        

•    Pixel 3 models originating from Australia, Taiwan, and Japan, and those purchased with service from US or Canadian carriers other than Sprint and Google Fi.          

•    Pixel 3a models purchased in South East Asia and with Verizon service.

HAMMER*

• • Explorer PRO
• • Blade 3
• • Blade 5G
• • myPhone NOW eSIM
• • myPhone Hammer Construction

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Hammer device is eSIM-capable.

HONOR*

• • HONOR Magic6 Pro
• • HONOR Magic Vs
• • HONOR Magic V2*
• • HONOR Magic V3
• • Magic5 Pro
• • Magic4 Pro
• • Honor 90
• • HONOR 200, 200 Pro

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Honor device is eSIM-capable.

HUAWEI

• • P40 
• • P40 Pro*
• • Mate 40 Pro

*The following HUAWEI devices DO NOT have eSIM capability:          

•    Huawei P40 Pro+          

•    All Huawei devices purchased in China are not eSIM capable.

MOTOROLA*

• • Moto G54
• • Moto G85
• • Edge Fusion
• • Edge 50 Pro
• • Edge 50 Neo
• • Edge 40 Neo
• • Edge 40 Pro
• • Edge+
• • Razr 40 Ultra
• • Razr 2022
• • Razr 2019
• • Razr 5G
• • G53 5G

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Motorola device is eSIM-capable.

NOKIA*

• • G60
• • XR21
• • X30

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Nokia device is eSIM-capable.

ONEPLUS*

• • OnePlus 12
• • OnePlus 11

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your OnePlus device is eSIM-capable.

OPPO*

• • Reno6 Pro 5G
• • A55s 5G
• • Find N2 Flip
• • Find N2 Flip
• • Find X5
• • Find X5 Pro
• • Reno A

*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Oppo device is eSIM-capable.

RAKUTEN*

• • Rakuten Big
• • Rakuten Big S
• • Rakuten Mini
• • Rakuten Hand

*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Rakuten device is eSIM-capable.

SHARP*

• • AQUOS Sense 8
• • AQUOS Sense 7
• • AQUOS Sense 6
• • AQUOS Sense 4 Lite
• • AQUOS R8 Pro
• • AQUOS R8
• • AQUOS R7
• • AQUOS R6
• • AQUOS Wish
• • AQUOS Zero 6

**eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Sharp device is eSIM-capable.

SONY*

• • Xperia 1 V
• • Xperia 1 IV
• • Xperia 5 IV
• • Xperia 10 III Lite
• • Xperia 10 IV*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xperia device is eSIM-capable.

*Sony Xperia 10 IV eSIM support is only available in Europe. Please contact your carrier or device manufacturer to confirm that your Sony Xperia 10 IV device is eSIM-capable.

VIVO*

• • X100 Pro
• • X90 Pro*
• • V29 (European Version)*
• • V29 Lite 5G (European Version)*
• • V29 Lite 5G (European Version)*
• • V40

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Vivo device is eSIM-capable.

XIAOMI*

• • 14T, 14T Pro
• • 14 Pro
• • 13T, 13T Pro
• • 13, 13 Pro
• • 13 Lite
• • 12T Pro
• • Redmi Note 14 Pro, 14 Pro+
• • Redmi Note 13 Pro, 13 Pro +
• • Redmi Note 11 Pro 5G*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your device is eSIM-capable.

*For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be LTE-ready.

OTHERS*

• • Nuu Mobile X5
• • Gemini PDA 4G+Wi-Fi
• • Fairphone 4

*Surface: Any AT&T-locked devices will not support eSIMs. If your device was purchased through another carrier, the carrier may have disabled eSIM capability in the Surface Duo.

WINDOWS 10*/ WINDOWS 11 LAPTOPS

ACER

• • Acer Swift 3
• • Acer Swift 7
• • Acer TravelMate P2
• • Acer TravelMate Spin P4
• • Acer TravelMate P6

ASUS

• • ASUS Mini Transformer T103HAF
• • ASUS NovaGo TP370QL
• • ASUS Vivobook Flip 14 TP401NA

DELL

• • Dell Latitude 7440
• • Dell Latitude 7210 2-in-1
• • Dell Latitude 9410
• • Dell Latitude 7310
• • Dell Latitude 7410
• • Dell Latitude 9510
• • Dell Latitude 5410
• • Dell Latitude 5411
• • Dell Latitude 5511

HP

• • HP Elitebook G5
• • HP Probook G5
• • HP Zbook G5
• • HP Spectre Folio 13

LENOVO

• • ThinkPad X1 Titanium Yoga 2 in 1
• • ThinkPad X1 Carbon Gen 9
• • ThinkPad X1 Fold
• • ThinkPad X1 Nano
• • ThinkPad X12 Detachable
• • Lenovo Flex 5G
• • Lenovo Yoga C630
• • Lenovo Miix 630
• • Lenovo Yoga 520
• • Lenovo Yoga 720 (2-in-1 models)

SURFACE*

• • Surface Pro 9
• • Surface Go 3
• • Surface Pro X
• • Surface Duo 2
• • Surface Duo

*For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be LTE-ready.

*Surface: Any AT&T-locked devices will not support eSIMs. If your device was purchased through another carrier, the carrier may have disabled eSIM capability in the Surface Duo. Please contact the carrier to confirm.

An eSIM is a type of SIM card that is built directly into your eSIM-compatible device. It offers a smarter, more convenient way to stay connected, as you can download data plans directly onto your phone—no need for physical SIM cards anymore, and no risk of losing your original card!

 However, please remember that eSIMs only work on devices that are eSIM-compatible and unlocked for any network. To make sure you can use eSIM plans on your device, check our list of eSIM-compatible devices or go to your device settings to confirm if it supports eSIM.

How to check if your device supports eSIM:

                 •              For iOS: Learn how to check if your iOS device is eSIM-compatible and unlocked.

                •              For Android: Learn how to check if your Android device supports eSIM.

 If your device can use eSIMs, simply get an eSIM plan from Telemeteor and enjoy all the benefits of your device!

 If you have any questions, please feel free to contact support.

 Telemeteor provides reliable and affordable internet services for travelers worldwide, specializing in eSIM solutions. Starting from our success in Hungary, we now offer easy connectivity across the World and beyond—all without the need for physical SIM cards. Our goal is to make travel simpler by keeping you connected wherever you go.

What devices support eSIM?

To use an eSIM, your device must be carrier-unlocked and eSIM-compatible. Please reference the list below to see if your device supports eSIM technology (country and carrier-specific restrictions may apply).*
 
 Please note:

• • The list will be updated as more eSIM-compatible devices are released. 
• • While we aim to make the list as complete as possible, it is not exhaustive — your device may be eSIM compatible if it is not listed.

As of October 2024, the following devices are eSIM-compatible:

APPLE*

iPhone

• • iPhone 16, 16 Plus, 16 Pro, 16 Pro Max
• • iPhone 15, 15 Plus, 15 Pro, 15 Pro Max
• • iPhone 14, 14 Plus, 14 Pro, 14 Pro Max
• • iPhone 13, 13 Mini, 13 Pro, 13 Pro, 13 Pro Max
• • iPhone 12, 12 Mini, 12 Pro, 12 Pro Max (only 1 eSIM can be active)
• • iPhone 11, 11 Pro, 11 Pro Max (only 1 eSIM can be active)
• • iPhone XS, XS Max (only 1 eSIM can be active)
• • iPhone XR (only 1 eSIM can be active)
• • iPhone SE (2020 and 2022) (only 1 eSIM can be active)

iPad

• • iPad (from 7th generation)
• • iPad Air (from 3rd generation)
• • iPad Pro, 11-inch (from 1st generation)
• • iPad Pro 12.9-inch (from 3rd generation)
• • iPad Mini (from 5th generation)

*The following Apple devices DO NOT have eSIM capability:

•    iPhone devices from Mainland China.

•    iPhone devices from Hong Kong and Macao (except for the iPhone 13 Mini, iPhone 12 Mini, iPhone SE 2020, and iPhone XS).

*For iPhones and iPads purchased in TURKEY:

•   If you're setting up your device after June 23, 2020, your eSIM will activate after installation — contact your carrier if you don't have eSIM enabled.

•   For devices set up before the June 23, 2020, follow the steps in this link to activate your eSIM. The procedure may require you to erase your device's data – please make sure you back up your device beforehand.

*Only iPad devices with Wi-Fi + Cellular features are supported.

SAMSUNG*

• • Galaxy A55 5G*
• • Galaxy A54 5G*
• • Galaxy A35 5G*
• • Galaxy S24, S24+, S24 Ultra, S24 FE*
• • Galaxy S23, S23 FE, S23+, S23 Ultra*
• • Galaxy S22 5G, S22+ 5G, S22 Ultra 5G*
• • Galaxy S21 5G, S21+ 5G, S21 Ultra 5G*
• • Galaxy S20, S20+, S20 5G, S20+ 5G, S20 Ultra 5G*
• • Galaxy Z Flip
• • Galaxy Z Flip 3 5G
• • Galaxy Z Flip 4
• • Galaxy Z Flip 5
• • Galaxy Z Flip6
• • Galaxy Z Fold
• • Galaxy Z Fold 2
• • Galaxy Z Fold 3
• • Galaxy Z Fold 4
• • Galaxy Z Fold 5
• • Galaxy Z Fold 6
• • Galaxy Note 20, 20 5G, 20 Ultra, 20 Ultra 5G

*The following Samsung Galaxy devices DO NOT have eSIM capability:

•    All Galaxy devices originating from China, Hong Kong, and Taiwan.

•    All Galaxy FE "Fan Edition" models, except the Galaxy S23 FE.

•    USA models of the Galaxy S20, S21*, and Note 20 Ultra.

*Most Samsung Galaxy devices purchased in South Korea do not support eSIMs, except for the Galaxy S24, S23, Z Fold 5, Z Fold 4, Z Flip 5, Z Flip 4, and A54 5G variants.

GOOGLE PIXEL

• • Pixel 9, 9 Pro, 9 Pro XL, 9 Pro Fold
• • Pixel 8, 8a, 8 Pro
• • Pixel 7, 7a, 7 Pro
• • Pixel 6, 6a, 6 Pro
• • Pixel 5, 5a
• • Pixel 4, 4a, 4 XL
• • Pixel 3, 3a, 3 XL, 3a XL
• • Pixel Fold

 *The following Google Pixel devices DO NOT have eSIM capability:        

•    Pixel 3 models originating from Australia, Taiwan, and Japan, and those purchased with service from US or Canadian carriers other than Sprint and Google Fi.          

•    Pixel 3a models purchased in South East Asia and with Verizon service.

HAMMER*

• • Explorer PRO
• • Blade 3
• • Blade 5G
• • myPhone NOW eSIM
• • myPhone Hammer Construction

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Hammer device is eSIM-capable.

HONOR*

• • HONOR Magic6 Pro
• • HONOR Magic Vs
• • HONOR Magic V2*
• • HONOR Magic V3
• • Magic5 Pro
• • Magic4 Pro
• • Honor 90
• • HONOR 200, 200 Pro

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Honor device is eSIM-capable.

HUAWEI

• • P40 
• • P40 Pro*
• • Mate 40 Pro

*The following HUAWEI devices DO NOT have eSIM capability:          

•    Huawei P40 Pro+          

•    All Huawei devices purchased in China are not eSIM capable.

MOTOROLA*

• • Moto G54
• • Moto G85
• • Edge Fusion
• • Edge 50 Pro
• • Edge 50 Neo
• • Edge 40 Neo
• • Edge 40 Pro
• • Edge+
• • Razr 40 Ultra
• • Razr 2022
• • Razr 2019
• • Razr 5G
• • G53 5G

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Motorola device is eSIM-capable.

NOKIA*

• • G60
• • XR21
• • X30

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Nokia device is eSIM-capable.

ONEPLUS*

• • OnePlus 12
• • OnePlus 11

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your OnePlus device is eSIM-capable.

OPPO*

• • Reno6 Pro 5G
• • A55s 5G
• • Find N2 Flip
• • Find N2 Flip
• • Find X5
• • Find X5 Pro
• • Reno A

*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Oppo device is eSIM-capable.

RAKUTEN*

• • Rakuten Big
• • Rakuten Big S
• • Rakuten Mini
• • Rakuten Hand

*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Rakuten device is eSIM-capable.

SHARP*

• • AQUOS Sense 8
• • AQUOS Sense 7
• • AQUOS Sense 6
• • AQUOS Sense 4 Lite
• • AQUOS R8 Pro
• • AQUOS R8
• • AQUOS R7
• • AQUOS R6
• • AQUOS Wish
• • AQUOS Zero 6

**eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Sharp device is eSIM-capable.

SONY*

• • Xperia 1 V
• • Xperia 1 IV
• • Xperia 5 IV
• • Xperia 10 III Lite
• • Xperia 10 IV*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xperia device is eSIM-capable.

*Sony Xperia 10 IV eSIM support is only available in Europe. Please contact your carrier or device manufacturer to confirm that your Sony Xperia 10 IV device is eSIM-capable.

VIVO*

• • X100 Pro
• • X90 Pro*
• • V29 (European Version)*
• • V29 Lite 5G (European Version)*
• • V29 Lite 5G (European Version)*
• • V40

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Vivo device is eSIM-capable.

XIAOMI*

• • 14T, 14T Pro
• • 14 Pro
• • 13T, 13T Pro
• • 13, 13 Pro
• • 13 Lite
• • 12T Pro
• • Redmi Note 14 Pro, 14 Pro+
• • Redmi Note 13 Pro, 13 Pro +
• • Redmi Note 11 Pro 5G*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your device is eSIM-capable.

*For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be LTE-ready.

OTHERS*

• • Nuu Mobile X5
• • Gemini PDA 4G+Wi-Fi
• • Fairphone 4

*Surface: Any AT&T-locked devices will not support eSIMs. If your device was purchased through another carrier, the carrier may have disabled eSIM capability in the Surface Duo.

WINDOWS 10*/ WINDOWS 11 LAPTOPS

ACER

• • Acer Swift 3
• • Acer Swift 7
• • Acer TravelMate P2
• • Acer TravelMate Spin P4
• • Acer TravelMate P6

ASUS

• • ASUS Mini Transformer T103HAF
• • ASUS NovaGo TP370QL
• • ASUS Vivobook Flip 14 TP401NA

DELL

• • Dell Latitude 7440
• • Dell Latitude 7210 2-in-1
• • Dell Latitude 9410
• • Dell Latitude 7310
• • Dell Latitude 7410
• • Dell Latitude 9510
• • Dell Latitude 5410
• • Dell Latitude 5411
• • Dell Latitude 5511

HP

• • HP Elitebook G5
• • HP Probook G5
• • HP Zbook G5
• • HP Spectre Folio 13

LENOVO

• • ThinkPad X1 Titanium Yoga 2 in 1
• • ThinkPad X1 Carbon Gen 9
• • ThinkPad X1 Fold
• • ThinkPad X1 Nano
• • ThinkPad X12 Detachable
• • Lenovo Flex 5G
• • Lenovo Yoga C630
• • Lenovo Miix 630
• • Lenovo Yoga 520
• • Lenovo Yoga 720 (2-in-1 models)

SURFACE*

• • Surface Pro 9
• • Surface Go 3
• • Surface Pro X
• • Surface Duo 2
• • Surface Duo

*For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be LTE-ready.

*Surface: Any AT&T-locked devices will not support eSIMs. If your device was purchased through another carrier, the carrier may have disabled eSIM capability in the Surface Duo. Please contact the carrier to confirm.

Loyalty Program Overview

The Telemeteor loyalty program rewards returning customers with “TeleMoney” credits in their user accounts. These credits can be used for discounts on future purchases, with 1 TeleMoney equal to 1 USD. TeleMoney cannot be exchanged for cash and can only be used for eSIM purchases on the Telemeteor website. TeleMoney does not expire.

TeleMoney is credited in the following cases:

• Purchases made while logged into a user account (based on loyalty level).

• Account registration.

• Using a promotional code.

• Sharing an invitation code that leads to a purchase by the invited user.

Loyalty Levels

The more a customer spends, the higher their loyalty level, which increases the TeleMoney they earn per purchase. The total purchase amount (before redeeming TeleMoney) is used to calculate loyalty levels. For example, if a customer spends $10 and redeems 10 TeleMoney, the purchase still counts as $10.

The system reviews loyalty levels daily, considering the total amount spent in the past 365 days to determine the user’s current level.

Premium Level

• Criteria: Available to all registered users.

• Reward: 5% of the purchase amount credited as TeleMoney.

• This level is permanent and does not expire.

Exclusive Level

• Criteria: Spend $100 or more in the past 365 days (before redeeming TeleMoney).

• Reward: 10% of the purchase amount credited as TeleMoney.

Elite Level

• Criteria: Spend $300 or more in the past 365 days (before redeeming TeleMoney).

• Reward: 15% of the purchase amount credited as TeleMoney.

Privilege Level (Custom Partner Loyalty Level)

• Criteria: Assigned by admin for selected users or partners.

• A custom percentage of TeleMoney credit or a percentage discount on the total purchase.

• The Privilege Level can have an expiry date according to agreement with partner. After that regular loyalty levels apply.

Using TeleMoney

TeleMoney acts as a virtual credit replacing percentage-based or fixed-amount discounts in the loyalty program.

• Value: 1 TeleMoney equals 1 USD.

• Usage: Registered users automatically receive TeleMoney credits after purchases, visible in their profiles.

• Redemption: TeleMoney can be used during checkout, up to the total purchase amount. It cannot be exchanged for cash.

TeleMoney for Registration

If there is a “New Registration” bonus campaign, every new user will get a bonus. If there is no campaign, no bonus will be given.

TeleMoney for Referrals

If there is a “Referral Bonus” campaign users can invite others to join telemeteor.com. They will earn TeleMoney bonuses if the invited user registers and makes a purchase within one week.

TeleMoney for Promotional Codes or Coupons

Sometimes, special promotional codes are available for specific users or everyone. Each code can be used only once per user. Visit telemeteor.com regularly to find new discounts or codes.

Yes, Telemeteor has an affiliate program.

We offer social media influencers, content creators, and other digital publishers the opportunity to earn commissions from promoting Telemeteor eSIMs to their audiences. You might be a good fit if you:

• Run a blog with readers who are interested in travel and/or technology.
• Are a content creator with an audience that would benefit from using eSIMs.
• Run an eSIM, tech trends, or discovery/comparison site.
• Have an online business with users/customers who are interested in travel.

Telemeteor also offers other partnership models to leverage our services, including co-marketing/branding partnerships and sponsorships tailored to your customer’s journey. 

To learn more about available partnership options, or to initiate a partnership discussion, please visit our partnerships hub.

If you have questions or are interested in pursuing other partnership opportunities, please reach out to our partnerships team at partnerships@telemeteor.com.

Loyalty Program Overview

The Telemeteor loyalty program rewards returning customers with “TeleMoney” credits in their user accounts. These credits can be used for discounts on future purchases, with 1 TeleMoney equal to 1 USD. TeleMoney cannot be exchanged for cash and can only be used for eSIM purchases on the Telemeteor website. TeleMoney does not expire.

TeleMoney is credited in the following cases:

• Purchases made while logged into a user account (based on loyalty level).

• Account registration.

• Using a promotional code.

• Sharing an invitation code that leads to a purchase by the invited user.

Loyalty Levels

The more a customer spends, the higher their loyalty level, which increases the TeleMoney they earn per purchase. The total purchase amount (before redeeming TeleMoney) is used to calculate loyalty levels. For example, if a customer spends $10 and redeems 10 TeleMoney, the purchase still counts as $10.

The system reviews loyalty levels daily, considering the total amount spent in the past 365 days to determine the user’s current level.

Premium Level

• Criteria: Available to all registered users.

• Reward: 5% of the purchase amount credited as TeleMoney.

• This level is permanent and does not expire.

Exclusive Level

• Criteria: Spend $100 or more in the past 365 days (before redeeming TeleMoney).

• Reward: 10% of the purchase amount credited as TeleMoney.

Elite Level

• Criteria: Spend $300 or more in the past 365 days (before redeeming TeleMoney).

• Reward: 15% of the purchase amount credited as TeleMoney.

Privilege Level (Custom Partner Loyalty Level)

• Criteria: Assigned by admin for selected users or partners.

• A custom percentage of TeleMoney credit or a percentage discount on the total purchase.

• The Privilege Level can have an expiry date according to agreement with partner. After that regular loyalty levels apply.

Using TeleMoney

TeleMoney acts as a virtual credit replacing percentage-based or fixed-amount discounts in the loyalty program.

• Value: 1 TeleMoney equals 1 USD.

• Usage: Registered users automatically receive TeleMoney credits after purchases, visible in their profiles.

• Redemption: TeleMoney can be used during checkout, up to the total purchase amount. It cannot be exchanged for cash.

TeleMoney for Registration

If there is a “New Registration” bonus campaign, every new user will get a bonus. If there is no campaign, no bonus will be given.

TeleMoney for Referrals

If there is a “Referral Bonus” campaign users can invite others to join telemeteor.com. They will earn TeleMoney bonuses if the invited user registers and makes a purchase within one week.

TeleMoney for Promotional Codes or Coupons

Sometimes, special promotional codes are available for specific users or everyone. Each code can be used only once per user. Visit telemeteor.com regularly to find new discounts or codes.

Telemeteor offers eSIMs for locations worldwide, categorized by:

                 • Country

                • Region

                • Global coverage

 To find an eSIM for your destination, visit our website and enter your destination in the search bar. You can also browse through all listed countries and regions. For regional and global eSIMs, be sure to check COVERAGE to confirm that your destination is included.

 If you have any questions, please contact support—we’re happy to help!

How do I activate the eSIM on an iPhone or iPad in Turkey? Some iPhones and iPads purchased in Turkey are reported to have eSIM disabled by default. If you have purchased and activated your device after June 23, 2020, your eSIM will be activated after setup, and you don't need to follow these instructions. If you don't have eSIM enabled, get in touch with your mobile carrier.  The instructions below will help you activate your eSIM for devices that were purchased before June 23, 2020. You must reset your device to complete the following procedure, so create a backup before continuing.

1. Back up your device. Then make sure it's updated to the latest iOS or iPadOS. 
2. Tap Settings > General > Transfer or Reset
3. Tap Erase All Content and Settings. 
4. When asked, enter your passcode or Apple ID password. Then confirm that you want to erase your device.
5. After erase is complete, restore your iPhone or iPad from your backup.

Once done, you can now set up an eSIM on your iPhone or iPad.  In addition, please be advised that according to Turkey's local regulation, to use roaming data services for 91 days (accumulated) or more per 120 days period, the device's IMEI should be registered with the Central Equipment Identity Register of Turkey. We kindly advise you to contact the CEIR for more information. If you have any questions, please feel free to contact our support channels. Source: https://support.apple.com/en-us/HT211023

With our unlimited bundles, you’ll never run out of data while your bundle is active, so no need to constantly check your usage. Just select the number of days you need, and you’re set to roam freely.

Unlimited bundle options:

                •              1 day

                •              3 days

                •              5 days

                •              7 days

                •              10 days

                •              15 days

                •              30 days

For each active day, you’ll get 1GB of data at full network speed. After using the daily 1GB, data speed will be limited to 1,2Mbps (or the best of current available cellular network) for the rest of that day.

We likely have the eSIM you’re looking for! Telemeteor offers coverage in over 200 countries and regions. Just visit our homepage and enter your desired country to view the available eSIM plans.

If you have any questions, please feel free to contact support.

We accept these payment methods:

                 •              Credit and debit cards (VISA, Mastercard, American Express, and UnionPay)

                •              Telemoney (Telemeteor reward currency)

                •              Apple Pay (availability may vary by country)

                •              Pay with LINK (a created Link to provide a faster and easier way to check out and manage saved financial accounts.)

You can also combine any payment method with Telemoney. Simply choose your payment method, then select “Apply Code/Use Telemoney” to enter the amount of Telemoney you’d like to use.

 If you have any questions, please contact our support team.

The timing for installing your eSIM depends on its activation policy. Most eSIMs activate only when they connect to a supported network in your destination. However, some eSIMs will activate instantly upon installation, regardless of location.

How to check your eSIM’s activation policy (Auto Start):

Before Purchase:

1.            Search for the country where you need an eSIM.

2.            Select the eSIM plan you want.

3.            Go to Additional Information and tap Show more to view the Activation Policy (Auto Start).

After Purchase:

 1.            Go to My eSIMs > Details > Show more > Activation Policy (Auto Start).

Activation Policy (Auto Start) Types:

                •              “The validity period starts when the eSIM connects to any supported network(s)”: You can install the eSIM before you travel, and it will activate when you connect to a supported network at your destination. Just turn on your eSIM line upon arrival (be sure to follow the setup instructions on your eSIM installation page).

                •              “The validity period starts at installation”: Your eSIM will activate immediately upon installation, and the validity period will start, even if you are not yet at your destination.

The expiration of your eSIM data package depends on its validity period or when the data is fully used. The validity period begins as soon as the eSIM activates. For most eSIMs, activation occurs when your eSIM connects to a supported network in your destination country. However, some eSIMs activate as soon as they are installed, no matter where you are.

 To check the activation policy before purchasing, go to Additional Information > Activation Policy (Auto Start) on the product page. For guidance on the best time to install your eSIM, see When can I install my eSIM? 

If you have any questions, please feel free to contact support.

Installing eSIM(s) On An Apple Device

This help guide walks you through the steps required to install an eSIM on an Apple Device.

There are three install options offered in this help guide, either "install using a QR code", "install using Apple  Quick Install URL" or "manual install"

Before starting the install, it is important you have the following three components:

• A strong internet connection - Ideally using a Wifi network or a good 4G connection
• An eSIM compatible device - If unsure, a list of compatible devices is provided here
• The device is not locked to one particular network - If unsure, an article has been provided to talk you through how to determine the "locked / unlocked" status of a device, click here (ellenőrizni)

Don't forget to turn on "Data Roaming" after install!

Install Using A QR Code 

There are two options available when scanning the QR code to install an eSIM; 

Step 1.

Either

1.1) Open the camera on your device > Scan the QR code > Tap "Mobile Plan" 

Or

1.2) Go to "Settings" > Tap "Mobile / Cellular Data" > Tap "Add eSIM" > Tap "Use QR Code" > Scan the QR code provided

Step 2. Tap "Continue" > Allow up to 10 minutes for the eSIM to Activate > Tap "Done"

Step 3. There are two options available at this stage, we advise proceeding with option 3.1)

Either

3.1) Tap "Continue" and then move to Step 4.

or

3.2) You have the option to modify the "eSIM Label" (the name of the eSIM) instead of using the default name.

If you would like to modify the eSIM label before moving to the next step;

Tap ">" (the right hand arrow) > Then either choose one of the preset label's or type the name you want to use in the "Custom Label" box > Tap "Done" > Tap "Continue"

In this example the name of the esim was changed to "My eSIM" using the custom label box.

Please note; Option 3.2) won't be offered to you if you have more than one eSIM already installed on your device, so a custom label can only be altered after the SIM install is complete. 

Step 4. Configure the following settings as suggested:

• Set Default Line to "Primary" > Tap "Continue"
• Set iMessage & FaceTime to "Primary" > Tap "Continue"
• Set Mobile Data to your previously chosen esim label, in this example "My eSIM"

Allow Mobile Data Switching is defaulted to off, choose you preference using the toggle > Tap "Done" 

"Allow Mobile Data Switching" will allow your device to use mobile data from both lines depending on coverage and availability. You can change your selection later in settings.

Step 5. The eSIM is now installed and configured.

Important: Data Roaming MUST be ENABLED in order for the eSIM to work

Go to "Settings" > Tap "Mobile / Cellular Data" > Select desired SIM > Move the toggle switch to "On"

Don't forget to turn on "Data Roaming" after install!

Manual eSIM Install 

Step 1. Go to "Settings" > Tap "Mobile / Cellular Data" 

Step 2. Tap "Add eSIM" > Tap "Use QR Code" > Tap "Enter Details Manually"

Step 3. Enter the "SMDP Address" and the "Activation Code" provided > Tap "Next"

Leave "Confirmation Code" blank

Step 4. Tap "Continue" > Allow up to 10 minutes for the eSIM to Activate > Tap "Done"

Step 5. There are two options available at this stage, we advise proceeding with option 5.1)

Either

5.1) Tap "Continue" and then move to Step 6.

or

5.2) You have the option to modify the "eSIM Label" (the name of the eSIM) instead of using the default name.

If you would like to modify the eSIM label before moving to the next step;

Tap ">" (the right hand arrow) > Then either choose one of the preset label's or type the name you want to use in the "Custom Label" box > Tap "Done" > Tap "Continue"

In this example the name of the esim was changed to "My eSIM" using the custom label box.

Please note; Option 5.2) won't be offered to you if you have more than one eSIM already installed on your device, so a custom label can only be altered after the SIM install is complete. 

Step 6. Configure the following settings as suggested:

• Set Default Line to "Primary" > Tap "Continue"
• Set iMessage & FaceTime to "Primary" > Tap "Continue"
• Set Mobile Data to your previously chosen esim label, in this example "My eSIM"

Allow Mobile Data Switching is defaulted to off, choose you preference using the toggle > Tap "Done" 

"Allow Mobile Data Switching" will allow your device to use mobile data from both lines depending on coverage and availability. You can change your selection later in settings.

Step 7. The eSIM is now installed and configured.

Important: Data Roaming MUST be ENABLED in order for the eSIM to work

Go to "Settings" > Tap "Mobile / Cellular Data" > Select desired SIM > Move the toggle switch to "On"

How do I check if my Android device supports eSIM?

Whether a device is eSIM-compatible depends on whether the manufacturer includes an eSIM in their devices. That is why we have a list of eSIM-compatible devices for easy checking.

However, there are some cases when a device doesn't support eSIM technology, even if it is listed as eSIM-capable. 

Android is an open-source operating system, meaning any mobile device manufacturer or carrier can customize it. In some countries and regions, there may be models released without eSIM capability. Or the carrier you purchased your device from may not have an eSIM feature enabled.

Follow the steps below to check if your Android device supports eSIM technology. Please keep in mind the steps may or may not be applicable to your device. The best way to confirm eSIM capability is still through your device manufacturer, vendor, or primary carrier.

For Samsung Galaxy devices:

1. 1. OPEN the Settings app, then TAP Connections.
2. 2. TAP SIM Manager.
3. 3. If Add eSIM is available, your device likely supports eSIMs.

For Google Pixel devices:

1. 1. OPEN the Settings app, then TAP Network & Internet.
2. 2. TAP the + sign beside SIMs.

• • If the Connect to mobile network page has a "Download a SIM instead?" option, your device is eSIM-capable.

For other Android devices:

1. 1. DIAL *#06# and press the call button.
2. 2. If your device is eSIM-compatible, you should be able to view your device's eSIM unique identification number (EID). 

1. 1. Remove your phone's SIM card.
2. 2. Replace the SIM card with the other SIM card from a different carrier. 
3. 3. You can now see that the carrier's name at the top of your home screen has changed.
4. 4. Now dial a call.

If the call connects, your phone is unlocked. If you can't make a call right now, the phone is locked to the first carrier. At this moment, you may also see a notice on the screen saying that the phone is locked.

Remember to check with your device manufacturer, vendor, or primary carrier to confirm eSIM capability if you're still unsure. 

If you have any questions, please feel free to contact our support team, and we'll be happy to help!

How do I check if my iOS device supports eSIM?

Whether a device is eSIM-compatible depends on whether the manufacturer includes an eSIM. That's why we have a list of eSIM-compatible devices for easy checking.

In some countries and regions, there may be models released without eSIM capability. Or, the carrier you purchased your device from may not have an eSIM feature enabled.

Follow the steps below to check if your iOS device supports eSIM technology. Please remember that the steps may or may not apply to your device. The best way to confirm eSIM capability is still through your device manufacturer, vendor, or primary carrier.

For iPhone:

1. 1. OPEN the Settings app, then TAP General.
2. 2. TAP About.
3. 3. TAP the Model Number until it changes to an AXXXX combination.
4. 4. VERIFY that the Model Number of your iPhone does not originate from a Chinese region. This information can be found in this link.

1. 1. OPEN the Settings app, then TAP General.
2. 2. TAP About.
3. 3. SCROLL and look for the Carrier Lock field. Your iPhone is unlocked if No SIM restrictions appear next to Carrier Lock.

1. 1. OPEN the Settings app, then TAP General.
2. 2. TAP About.
3. 3. TAP the Model Number until it changes to an AXXXX combination.
4. 4. VERIFY that the Model Number of your iPad does not originate from a Chinese region. This information can be found in this link.

Remember to check with your device manufacturer, vendor, or primary carrier to confirm eSIM capability if you're still unsure. 

If you have any questions, please feel free to contact our support team, and we'll be happy to help!

How do I install and set up an eSIM on my iOS device?

Please check the following items in order to guarantee that you are able to successfully install and set up your eSIM:

• • Your device is eSIM compatible and network unlocked. (see "What devices support eSIM?"+"How to check if my iOS device is eSIM compatible and carrier unlocked?")
• • You have a stable connection, preferably WiFi. (You need to download the eSIM properly to your device and a stable internet connection is a must.)

You can find the step-by-step instructions below.

There are three ways of installing an eSIM on your device:

• • Direct method – if Apple Quick Install URL is available you just need to open the link on your mobile device and follow the instructions
• • QR Code method
• • Manual method

This article will guide you through both QR code and Manual methods.

I. PREPARATION

1. Login to your Telemeteor account.

2. Go to My eSIMs.

3. Look for the eSIM you want to install.

4. Tap the Details button.

5. Tap Install eSIM/Access Data

6. Tap the Manual tab at the top

7. You should be able to see SM-DP + Address & Activation code. Take note of this or keep this page open so you can copy the details later.

II. INSTALLATION

MANUAL METHOD

1. On your device, go to Settings

2. Tap Cellular or Mobile.

3. Tap Add Cellular Plan or Add Mobile Data Plan.

• • SM-DP+ Address
•  • Activation Code
•  • Confirmation Code (if available on your Telemeteor Account)

  

5. Choose a label or customized label for your eSIM.

6. Under the Default Line page, select your eSIM for cellular data only

7. You should see your new eSIM under your Cellular Data or Mobile Data Plans.

QR CODE METHOD

1.  On your device, go to Settings
2. Tap Cellular or Mobile
3.  Tap Add Cellular Plan or Add Mobile Data Plan

   

4. Use your printed QR code or another device that displays the QR code to scan your eSIM QR Code    

6. Choose a label or customized label for your eSIM.

7. Under the Default Line page, select your eSIM for cellular data only

8. You should see your new eSIM under your Cellular Data or Mobile Data Plans.

IV. ACCESSING DATA (QR CODE OR MANUAL METHOD)

After installing your eSIM, you must also make the necessary adjustments for connecting as required on your eSIM installation page.

1. On your device, go to Settings>Cellular or Settings>Mobile.

2. Tap on your newly installed eSIM plan.

5. Go back to Settings>Cellular or Settings>Mobile.

6. Select your eSIM for Cellular Data or Mobile Data. Be sure to turn OFF "Allow Cellular Data Switching" to avoid charges on your other line.

7. Go to your eSIM settings and select the supported network.

If you have any questions, please feel free to contact support.

Is there an eSIM for the country I need?

We likely have the eSIM you’re looking for! Telemeteor offers coverage in over 200 countries and regions. Just visit our homepage and enter your desired country to view the available eSIM plans.

If you have any questions, please feel free to contact support.

How do I install and set up an eSIM on my Android device?

This guide will walk you through installing an eSIM on an Android device. The steps are based on a Samsung Galaxy S21 running Android 13, but the process is similar for most Android devices.

Installation Methods

You can install the eSIM using one of two methods:

1. QR Code Installation (Recommended)

2. Manual Installation

Before You Start

Make sure you have:

✅ A strong internet connection (WiFi or stable 4G)

✅ An eSIM-compatible device (Check compatible devices [here])

✅ An unlocked device (Check if your device is unlocked [here])

🔹 Important: After installation, turn on Data Roaming for the eSIM to work properly.

Method 1: Install Using a QR Code

Step 1: Scan the QR Code

You can scan the QR code in two ways:

🔹 Option 1: Open Camera > Scan QR Code > Tap “Add plan to phone”

Step 3: Configure eSIM Settings

1. Calls & Messages: Keep these set to your primary SIM.

2. Mobile Data: Go to Settings > Connections > SIM Manager > Mobile Data > Select the eSIM > Tap “Change”.

Go to Settings > Connections > Mobile Networks > Enable “Data Roaming”.

Now, your eSIM is ready to use! 🚀

How to Set Up Your APN

All our eSIMs have an automatic Access Point Name (APN), so manual setup isn’t required.

However, if you’d like to check or configure it manually, follow these steps:

For iOS:

1️⃣ Settings > Mobile/Cellular Data

2️⃣ Select your eSIM under Mobile/Cellular Data Plans

3️⃣ Tap Mobile/Cellular Data Network

4️⃣ In the APN field, enter: data.esim

(Leave other fields blank)

For Android:

1️⃣ Settings > Network & Internet

2️⃣ Select Mobile Networks

3️⃣ Tap Access Point Names (APN)

4️⃣ Enter APN: data.esim

(Leave other fields blank)

Your eSIM should now be ready to connect! 🚀

Telemoney is an in-app reward currency that can be used for future purchases. You earn Telemoney as a reward for:

• Purchasing eSIMs 
• Topping-up your eSIMs 
• Referring friends  
• Promotional offers

It’s our way of saying thank you! If you would like to only use Telemoney to purchase a new eSIM, you can use the Telemoney Pay by selecting “Apply Code/Use Telemoney” at the checkout.  If you wish to combine Telemoney with another payment method, you can simply choose the desired payment method and select "Apply Code/ Use Telemoney" to enter the Telemoney amount you wish to use. Your Telemoney does not expire, which means you can use it whenever you like!

Please note, Telemoney is marked to the United States dollar (USD). Telemeteor uses a third-party service to calculate exchange rates — if you update your currency, your Telemoney balance will convert based on the current rate.

 If you have any questions, please feel free to contact support.  

Loyalty Program Overview

The Telemeteor loyalty program rewards returning customers with “TeleMoney” credits in their user accounts. These credits can be used for discounts on future purchases, with 1 TeleMoney equal to 1 USD. TeleMoney cannot be exchanged for cash and can only be used for eSIM purchases on the Telemeteor website. TeleMoney does not expire.

TeleMoney is credited in the following cases:

• Purchases made while logged into a user account (based on loyalty level).

• Account registration.

• Using a promotional code.

• Sharing an invitation code that leads to a purchase by the invited user.

Loyalty Levels

The more a customer spends, the higher their loyalty level, which increases the TeleMoney they earn per purchase. The total purchase amount (before redeeming TeleMoney) is used to calculate loyalty levels. For example, if a customer spends $10 and redeems 10 TeleMoney, the purchase still counts as $10.

The system reviews loyalty levels daily, considering the total amount spent in the past 365 days to determine the user’s current level.

Premium Level

• Criteria: Available to all registered users.

• Reward: 5% of the purchase amount credited as TeleMoney.

• This level is permanent and does not expire.

Exclusive Level

• Criteria: Spend $100 or more in the past 365 days (before redeeming TeleMoney).

• Reward: 10% of the purchase amount credited as TeleMoney.

Elite Level

• Criteria: Spend $300 or more in the past 365 days (before redeeming TeleMoney).

• Reward: 15% of the purchase amount credited as TeleMoney.

Privilege Level (Custom Partner Loyalty Level)

• Criteria: Assigned by admin for selected users or partners.

• A custom percentage of TeleMoney credit or a percentage discount on the total purchase.

• The Privilege Level can have an expiry date according to agreement with partner. After that regular loyalty levels apply.

Using TeleMoney

TeleMoney acts as a virtual credit replacing percentage-based or fixed-amount discounts in the loyalty program.

• Value: 1 TeleMoney equals 1 USD.

• Usage: Registered users automatically receive TeleMoney credits after purchases, visible in their profiles.

• Redemption: TeleMoney can be used during checkout, up to the total purchase amount. It cannot be exchanged for cash.

TeleMoney for Registration

If there is a “New Registration” bonus campaign, every new user will get a bonus. If there is no campaign, no bonus will be given.

TeleMoney for Referrals

If there is a “Referral Bonus” campaign users can invite others to join telemeteor.com. They will earn TeleMoney bonuses if the invited user registers and makes a purchase within one week.

TeleMoney for Promotional Codes or Coupons

Sometimes, special promotional codes are available for specific users or everyone. Each code can be used only once per user. Visit telemeteor.com regularly to find new discounts or codes.

Direct Install - Installing eSIM(s) On An Apple Device Using Universal Link (iOS 17.4 and above)

With iOS 17.4 and above, Apple have introduced the ability for users to install their eSIM directly onto their device by clicking a simple link.

The Universal Link install method works by adding the unique SMDP+ address and Activation Code onto the end of a universal link.

An example of a link would look is as follows:

https://esimsetup.apple.com/esim_qrcode_provisioning?carddata=LPA:1$SMDP+_Address$Activation_Code

or

https://esimsetup.apple.com/esim_qrcode_provisioning?carddata=LPA:1$rsp.truphone.com$JQ-209U6H-6I82J5

Clicking this link from an iOS 17.4 (or above) device begins the installation using the specific LPA information and you will be taken straight to the installation screen below.

Installing eSIM(s) On An Apple Device

This help guide walks you through the steps required to install an eSIM on an Apple Device.

There are three install options offered in this help guide, either "install using a QR code", "install using Apple  Quick Install URL" or "manual install"

Before starting the install, it is important you have the following three components:

• A strong internet connection - Ideally using a Wifi network or a good 4G connection
• An eSIM compatible device - If unsure, a list of compatible devices is provided here
• The device is not locked to one particular network - If unsure, an article has been provided to talk you through how to determine the "locked / unlocked" status of a device, click here (ellenőrizni)

Don't forget to turn on "Data Roaming" after install!

Install Using A QR Code 

There are two options available when scanning the QR code to install an eSIM; 

Step 1.

Either

1.1) Open the camera on your device > Scan the QR code > Tap "Mobile Plan" 

Or

1.2) Go to "Settings" > Tap "Mobile / Cellular Data" > Tap "Add eSIM" > Tap "Use QR Code" > Scan the QR code provided

Step 2. Tap "Continue" > Allow up to 10 minutes for the eSIM to Activate > Tap "Done"

Step 3. There are two options available at this stage, we advise proceeding with option 3.1)

Either

3.1) Tap "Continue" and then move to Step 4.

or

3.2) You have the option to modify the "eSIM Label" (the name of the eSIM) instead of using the default name.

If you would like to modify the eSIM label before moving to the next step;

Tap ">" (the right hand arrow) > Then either choose one of the preset label's or type the name you want to use in the "Custom Label" box > Tap "Done" > Tap "Continue"

In this example the name of the esim was changed to "My eSIM" using the custom label box.

Please note; Option 3.2) won't be offered to you if you have more than one eSIM already installed on your device, so a custom label can only be altered after the SIM install is complete. 

Step 4. Configure the following settings as suggested:

• Set Default Line to "Primary" > Tap "Continue"
• Set iMessage & FaceTime to "Primary" > Tap "Continue"
• Set Mobile Data to your previously chosen esim label, in this example "My eSIM"

Allow Mobile Data Switching is defaulted to off, choose you preference using the toggle > Tap "Done" 

"Allow Mobile Data Switching" will allow your device to use mobile data from both lines depending on coverage and availability. You can change your selection later in settings.

Step 5. The eSIM is now installed and configured.

Important: Data Roaming MUST be ENABLED in order for the eSIM to work

Go to "Settings" > Tap "Mobile / Cellular Data" > Select desired SIM > Move the toggle switch to "On"

Don't forget to turn on "Data Roaming" after install!

Manual eSIM Install 

Step 1. Go to "Settings" > Tap "Mobile / Cellular Data" 

Step 2. Tap "Add eSIM" > Tap "Use QR Code" > Tap "Enter Details Manually"

Step 3. Enter the "SMDP Address" and the "Activation Code" provided > Tap "Next"

Leave "Confirmation Code" blank

Step 4. Tap "Continue" > Allow up to 10 minutes for the eSIM to Activate > Tap "Done"

Step 5. There are two options available at this stage, we advise proceeding with option 5.1)

Either

5.1) Tap "Continue" and then move to Step 6.

or

5.2) You have the option to modify the "eSIM Label" (the name of the eSIM) instead of using the default name.

If you would like to modify the eSIM label before moving to the next step;

Tap ">" (the right hand arrow) > Then either choose one of the preset label's or type the name you want to use in the "Custom Label" box > Tap "Done" > Tap "Continue"

In this example the name of the esim was changed to "My eSIM" using the custom label box.

Please note; Option 5.2) won't be offered to you if you have more than one eSIM already installed on your device, so a custom label can only be altered after the SIM install is complete. 

Step 6. Configure the following settings as suggested:

• Set Default Line to "Primary" > Tap "Continue"
• Set iMessage & FaceTime to "Primary" > Tap "Continue"
• Set Mobile Data to your previously chosen esim label, in this example "My eSIM"

Allow Mobile Data Switching is defaulted to off, choose you preference using the toggle > Tap "Done" 

"Allow Mobile Data Switching" will allow your device to use mobile data from both lines depending on coverage and availability. You can change your selection later in settings.

Step 7. The eSIM is now installed and configured.

Important: Data Roaming MUST be ENABLED in order for the eSIM to work

Go to "Settings" > Tap "Mobile / Cellular Data" > Select desired SIM > Move the toggle switch to "On"

Loyalty Program Overview

The Telemeteor loyalty program rewards returning customers with “TeleMoney” credits in their user accounts. These credits can be used for discounts on future purchases, with 1 TeleMoney equal to 1 USD. TeleMoney cannot be exchanged for cash and can only be used for eSIM purchases on the Telemeteor website. TeleMoney does not expire.

TeleMoney is credited in the following cases:

• Purchases made while logged into a user account (based on loyalty level).

• Account registration.

• Using a promotional code.

• Sharing an invitation code that leads to a purchase by the invited user.

Loyalty Levels

The more a customer spends, the higher their loyalty level, which increases the TeleMoney they earn per purchase. The total purchase amount (before redeeming TeleMoney) is used to calculate loyalty levels. For example, if a customer spends $10 and redeems 10 TeleMoney, the purchase still counts as $10.

The system reviews loyalty levels daily, considering the total amount spent in the past 365 days to determine the user’s current level.

Premium Level

• Criteria: Available to all registered users.

• Reward: 5% of the purchase amount credited as TeleMoney.

• This level is permanent and does not expire.

Exclusive Level

• Criteria: Spend $100 or more in the past 365 days (before redeeming TeleMoney).

• Reward: 10% of the purchase amount credited as TeleMoney.

Elite Level

• Criteria: Spend $300 or more in the past 365 days (before redeeming TeleMoney).

• Reward: 15% of the purchase amount credited as TeleMoney.

Privilege Level (Custom Partner Loyalty Level)

• Criteria: Assigned by admin for selected users or partners.

• A custom percentage of TeleMoney credit or a percentage discount on the total purchase.

• The Privilege Level can have an expiry date according to agreement with partner. After that regular loyalty levels apply.

Using TeleMoney

TeleMoney acts as a virtual credit replacing percentage-based or fixed-amount discounts in the loyalty program.

• Value: 1 TeleMoney equals 1 USD.

• Usage: Registered users automatically receive TeleMoney credits after purchases, visible in their profiles.

• Redemption: TeleMoney can be used during checkout, up to the total purchase amount. It cannot be exchanged for cash.

TeleMoney for Registration

If there is a “New Registration” bonus campaign, every new user will get a bonus. If there is no campaign, no bonus will be given.

TeleMoney for Referrals

If there is a “Referral Bonus” campaign users can invite others to join telemeteor.com. They will earn TeleMoney bonuses if the invited user registers and makes a purchase within one week.

TeleMoney for Promotional Codes or Coupons

Sometimes, special promotional codes are available for specific users or everyone. Each code can be used only once per user. Visit telemeteor.com regularly to find new discounts or codes.

Can I Install One eSIM on Several Devices?

No, you cannot install one eSIM on multiple devices simultaneously. When you activate an eSIM, the mobile network provider registers the eSIM’s unique identification number (EID) with the device manufacturer. This EID is a unique identifier that cannot be duplicated or shared across different devices.

As a result, you can only use an eSIM on one device at a time. If you wish to use the same eSIM on a different device, you will need to uninstall it from the original device first and then install it on the new device.

Can I Install One eSIM on Several Devices?

No, you cannot install one eSIM on multiple devices simultaneously. When you activate an eSIM, the mobile network provider registers the eSIM’s unique identification number (EID) with the device manufacturer. This EID is a unique identifier that cannot be duplicated or shared across different devices.

As a result, you can only use an eSIM on one device at a time. If you wish to use the same eSIM on a different device, you will need to uninstall it from the original device first and then install it on the new device.

Can I Keep Using the Same eSIM?

You can continue using your eSIM if:

✅ It is installed on your device.

✅ You are in a supported country.

✅ There are top-up options available for your eSIM.

If your eSIM allows top-ups, you can buy additional data and keep using it. Do not delete the eSIM—you can simply turn it OFF under Cellular Data Plans when not in use.

When you cannot reuse your eSIM:

❌ No top-up options are available.

❌ You want to use it in an unsupported country.

❌ Your eSIM has been expired 

You can also check the expiration date of your eSIM under My eSIMs at telemeteor.com.

If your eSIM is for one-time use, you can remove it once the data is used up or expired.

🔹 Quick Tip:

• Local eSIMs work in one country.

• Regional & Global eSIMs support multiple countries.

Can I Send SMS or Make Phone Calls Using My eSIM?

No, our eSIMs are data-only, meaning you cannot make phone calls or send SMS messages directly through them. However, you can use internet-based messaging and calling services, such as WhatsApp or FaceTime, by utilizing the mobile data provided by your eSIM.

Can I Still Use My Home SIM Card with My eSIM?

Yes, you can use your home SIM card along with an eSIM if your device supports dual SIM functionality. Dual SIM devices let you use both a physical SIM card and an eSIM, allowing you to manage two phone numbers or networks on one device.

To use both, make sure your device is compatible with dual SIM and eSIM functionality and is set up to support both simultaneously. Once both are active, you can choose which SIM to use for calls, messages, and data. You can set a default SIM for each function or decide on a per-call or per-message basis.

Keep in mind that using both SIMs at once may reduce battery life and could impact network performance if both are in heavy use. Many travelers find it useful to use an eSIM for data services while keeping voice and SMS on their home SIM, which can significantly reduce data roaming costs.

Can I Use My eSIM for a Personal Hotspot or Tethering?

Yes, you can use your eSIM’s data connectivity to create a personal hotspot and share your internet connection with other devices.

• On iOS: Go to the Settings app, then select Personal Hotspot to set it up.

• On Android: Navigate to Settings and then select Wi-Fi Hotspot to configure your hotspot settings.

This allows you to share your eSIM data with devices like laptops, tablets, or other smartphones.

Can I Use WhatsApp, Facebook, Instagram, and TikTok with an eSIM?

Yes, you can use WhatsApp, Facebook, Instagram, and TikTok with an eSIM. There are no restrictions on our data bundles, so once you have connectivity from the eSIM, you can connect to the internet and use these applications just as you would with a traditional SIM or Wi-Fi.

Direct Install - Installing eSIM(s) On An Apple Device Using Universal Link (iOS 17.4 and above)

With iOS 17.4 and above, Apple have introduced the ability for users to install their eSIM directly onto their device by clicking a simple link.
 
 The Universal Link install method works by adding the unique SMDP+ address and Activation Code onto the end of a universal link.
 
 An example of a link would look is as follows:

https://esimsetup.apple.com/esim_qrcode_provisioning?carddata=LPA:1$SMDP+_Address$Activation_Code

or

https://esimsetup.apple.com/esim_qrcode_provisioning?carddata=LPA:1$rsp.truphone.com$JQ-209U6H-6I82J5

Clicking this link from an iOS 17.4 (or above) device begins the installation using the specific LPA information and you will be taken straight to the installation screen below.

Does Having Multiple eSIM Profiles Require Multiple Phone Numbers?

No, multiple eSIM profiles do not require multiple phone numbers. Our eSIMs are data-only, meaning they do not include a phone number and cannot be used for voice calls or SMS.

How You Can Use Multiple eSIMs:

📌 Multiple eSIMs: You can install several eSIMs, each with different data bundles for various regions. Some eSIMs also allow you to add multiple bundles.

📌 eSIM + Physical SIM: Use an eSIM for data while keeping your physical SIM for voice and SMS. Your carrier’s roaming rates will apply for calls and texts.

To stay connected without roaming fees, use data-based apps like WhatsApp for calls and messages.

Does Using an eSIM Use More Battery?

No, an eSIM itself does not drain more battery than a physical SIM. However, certain factors related to network usage can affect battery life:

🔋 What Can Increase Battery Drain?

• Weak Signal: Your device searching for a network in low-coverage areas.

• Heavy Data Use: Streaming, downloading, or frequent online activity.

⚡ Potential Battery Benefits of eSIM:

• No Physical SIM Tray: Allows for better space utilization, possibly leading to larger batteries.

• Smart Network Switching: Some devices optimize battery use by switching between 4G/5G based on signal strength.

📌 Tip: To conserve battery, use WiFi when possible and enable power-saving mode.

How Bundles Work?

Purchasing a Data Bundle

When buying a data bundle, you must select the country or region where you need service. A list of supported countries and networks will be shown during checkout—make sure your destination is included.

📌 Important: If you travel to an unsupported country, your eSIM will not work there.

Data Bundle Validity & Expiry

• Your eSIM profile and data bundle have separate expiration rules.

• eSIMs remain valid for up to 12 months of inactivity before being recycled.

• A data bundle starts its validity when first used and expires based on its time limit (e.g., 7 or 30 days).

🕒 Example:

• A 3GB bundle valid for 30 days starts counting once you begin using it. If you don’t use it, it still expires after 30 days.

• If you use up all your data before the time limit, the bundle expires immediately.

Topping Up Your eSIM

Once a bundle expires, you can top up your eSIM with a new data package to continue using it.

How Easy Is It to Switch Between Multiple SIM Profiles?

Switching between multiple SIM profiles on an eSIM-compatible device is generally quick and straightforward. Once you have set up your eSIM profiles, you can easily switch between them with just a few taps on your screen.

To change your active eSIM profile, go to your device’s settings menu and select the profile you want to activate. While the exact steps may vary based on your device and operating system, the overall process is user-friendly and intuitive.

In summary, switching between eSIM profiles is designed to be easy and seamless, allowing you to manage your connectivity without hassle.

How Long Does an eSIM Take to Arrive and Install?

After purchasing an eSIM bundle, it may take up to 5 minutes for the eSIM and data bundle to be set up. Please allow time for the order confirmation to be sent to the email used at checkout.

The eSIM installation itself is usually quick on most devices, but once installed, it may take a few minutes to activate and connect to a network. Avoid leaving or canceling the installation process, as this could lead to a partial or failed setup.

How Many eSIM Profiles Can Be Stored at Once?

The number of eSIM profiles you can store depends on your device model and region.

📌 Key Points:

• Some devices support only one eSIM profile.

• Others allow multiple profiles to be stored, but only one can be active at a time.

• Certain models let you switch between eSIM profiles for data, calls, and SMS as needed.

Check your device’s specifications to see how many eSIMs it can store and use.

How Many eSIMs Can I Store in My Phone?

The number of eSIMs your phone can store depends on the device model and region.

📌 General Guidelines:

• Apple Devices: Most iPhones and iPads (iPhone X and newer) support multiple eSIMs.

• Android Devices: Storage capacity varies by model and region—some support multiple eSIMs, while others allow only one.

To check your device’s eSIM capacity, refer to its specifications or user manual.

How Much Data Will I Need?

Telemeteor eSIM plans keep you connected during your travels, whether you’re browsing social media, using maps, or streaming. If you’re unsure how much data to purchase, here’s an estimate of data usage for common activities:

Activity               1 Minute      1 Hour     1 Week (2 hrs/day)       1 Month (2 hrs/day)

Google Maps         1MB           60MB             840MB                         3.6GB

Spotify                   1.2MB         72MB              1GB                             4.3GB

General Browsing 1.5MB         90MB           1.26GB                           5.4GB

Instagram.            1.5MB         90MB             1.26GB                           5.4GB

WhatsApp Calls.    3MB          180MB             2.5GB                         10.8GB

Netflix (SD)*        11.6MB       700MB             9.8GB                           42GB

YouTube (SD)*   18.75MB      1.13GB             15.76GB                         67GB

Teams Calls*         30MB         1.8GB             25.2GB                         198GB

*Note: These are average figures, and actual data usage may vary. Streaming in higher definition (HD/UHD) will use significantly more data.

With this guide, you can estimate the right data plan for your needs based on your travel and activity habits.

How to Add Data Plans to an eSIM

To add a data bundle to your eSIM, simply visit the www.telemeteor.com, locate the eSIM you’d like to top-up, and select a data bundle to add. For detailed instructions on topping up with another data bundle, please see our article, How to Top-Up My eSIM.

How to Prevent Bundles Starting Early on Apple Devices

Apple can sometimes use a very small amount of mobile data during the installation process. Turning off Wi-Fi Assist will prevent your bundle from starting prematurely.

There is a default setting on iOS devices which can cause bundles to start before they reach the intended destination of the bundle.

This default setting is only used when Wi-Fi connectivity is poor and will disable itself once a stronger Wi-Fi connection is being used.

The setting is called Wi-Fi assist at the bottom of the Mobile Service section.

Tips & Tricks for Using Your eSIM

What is an eSIM?

An eSIM is a built-in digital SIM that works like a physical SIM but takes up no space. It’s eco-friendly and lets you buy, install, and activate mobile data instantly—no more searching for SIM vendors at the airport!

Optimizing Data Usage

Make the most of your data with these simple tips:

• Basic Use: Email, browsing, and social media typically use 1GB/month.

• Video Streaming: Streaming consumes large amounts of data—use SD quality to save data.

• Data-Saving Features:

• Apple: Enable Low Data Mode

• Android: Turn on Data Saver Mode

Avoiding Unexpected Costs

• Disable Data Roaming on your primary SIM to avoid extra charges.

• Your phone may switch networks automatically, so turn off unwanted roaming options.

Data-Saving Tips for Travelers

✅ Plan ahead: Download maps, music, and movies before your trip.

✅ Use offline tools: Consider a physical map or offline apps.

✅ Monitor your data: Set usage alerts or limits.

✅ Turn off Mobile Data when not in use.

✅ Limit video calls & streaming.

✅ Use free Wi-Fi, but avoid sensitive tasks on public networks.

Need unlimited data? Check out our Unlimited Plans for worry-free travel! 🚀

Top Tips for Using Your eSIM Efficiently

Using an eSIM for mobile data is convenient, but managing your data wisely can make it last longer. Follow these tips to optimize your usage:

1. Limit Video Streaming Quality

Streaming quickly consumes data. To reduce usage:

✅ Set video quality to Standard Definition (SD) / 480p in streaming app settings.

✅ Download videos over Wi-Fi instead of streaming.

2. Manage Background Data Usage

Apps running in the background can use data without you noticing. To minimize this:

✅ Disable automatic updates for apps and your operating system.

✅ Turn off background app refresh in settings.

3. Enable Low Data Mode

Low Data Mode helps pause automatic updates and background tasks, reducing unnecessary data use.

How to Enable Low Data Mode:

📱 iPhone

• Go to Settings > Mobile Data

• Select your eSIM

• Tap Data Mode

• Choose Low Data Mode

🤖 Android

• Go to Settings > System Apps Updater

• Tap the three dots in the top-right corner

• Select Settings > Auto Updates

• Set it to Don’t Update

By following these tips, you can maximize your data and avoid unexpected usage! 🚀

Using Mobile Data Abroad

On average, people spend about three hours online daily, but when traveling, this can increase significantly - navigating, finding restaurants, and using translation apps all require data.

For example:

📍 Google Maps: ~1MB per minute

📞 Video Call: Can use hundreds of MBs in one session

If you’re roaming with your regular carrier, data charges can be extreme—up to $15 per MB! That means a single video call could cost hundreds of dollars.

Why Choose a Telemeteor eSIM?

✅ No roaming fees—just pick a data plan that fits your trip

✅ Easy top-ups—add data anytime if needed

✅ Unlimited plans available for worry-free streaming and video calls

With a Telemeteor eSIM, you stay connected without unexpected costs! 🚀

What Happens to Your Voice & SMS When Using an eSIM for Data?

If your phone has a physical SIM for voice and SMS, adding a Telemeteor eSIM for data won’t disrupt your existing services. However, you may need to adjust your device settings to ensure smooth operation.

How to Use an eSIM for Data & Keep Voice/SMS on Your SIM:

1. Enable Data Roaming on your eSIM to allow data access.
2. Disable Data Roaming on your physical SIM to avoid unwanted charges.
3. Keep Calls & Texts on the Physical SIM by setting it as your default for voice and SMS.

💡 Tip: Most modern smartphones support dual-SIM functionality, allowing you to use your physical SIM for calls & texts while your eSIM handles mobile data seamlessly.

For step-by-step setup, check your device settings or refer to your phone’s user manual. 🚀

What Happens to Unused Data?

Each Telemeteor eSIM data bundle comes with a fixed validity period (e.g., 7 days or 30 days). Once this period expires, any unused data is lost.

How to Keep Using Your eSIM:

✅ Top up your eSIM before your current bundle expires.

✅ Reuse the same eSIM—no need to reinstall!

✅ Manage your eSIM & top-ups easily through our portal.

💡 Tip: Keep an eye on your data usage and expiration date under My eSIMs to avoid interruptions! 🚀

When Can I Remove an eSIM?

You can remove an eSIM from your device at any time. However, removing it will disable data services linked to that eSIM. If needed, you can reinstall the eSIM on the same device later.

How to Remove an eSIM:

1.  Open your device’s Settings.
2.  Go to Cellular / Mobile Data.
3.  Select the eSIM you want to remove.
4.  Tap “Remove” or “Delete eSIM” and follow the prompts.

💡 Tip: Before removing an eSIM, check if you’ll need it again, as reinstallation is not possible!

How to Enable or Disable an eSIM on iPhone

Need to temporarily turn off your eSIM? Follow these simple steps:

1️⃣ Open Settings → Tap Mobile Data (or Cellular)

2️⃣ Select Your eSIM from the list of plans

3️⃣ Toggle the Switch:

• Turn Off to disable the eSIM

• Turn On to reactivate it

✅ That’s it! You can now easily manage your eSIM connection.

How to Save and Use Less Data with Your eSIM

Want to make the most of your eSIM data? Here are some simple ways to reduce data usage and avoid overages:

1. Monitor Your Data Usage

• Check your phone settings to track data consumption.
• Set alerts or limits to prevent excessive use.

2. Use Wi-Fi Whenever Possible

• Connect to Wi-Fi for streaming, downloads, and updates.
• Enable Wi-Fi Assist (iOS) or Adaptive Wi-Fi (Android) to avoid unnecessary mobile data use.

3. Limit Background Data

• Some apps use data even when you’re not actively using them.
• Disable background data for non-essential apps in settings.

4. Turn Off Auto-Play for Videos

• Social media apps like Facebook, Instagram, and TikTok autoplay videos by default.
• Disable auto-play in the app settings to save data.

5. Enable Data Compression

• Use data-saving features in browsers like Google Chrome’s Lite mode.
• Some messaging apps also offer lower data usage modes.

6. Download Content for Offline Use

• Apps like Netflix, YouTube, and Spotify allow you to download content.
• Download over Wi-Fi before traveling to save mobile data.

By following these tips, you can maximize your eSIM plan while keeping data usage under control.

How to Switch Between a Physical SIM and an eSIM

Switching between a physical SIM card and an eSIM can vary depending on the device you’re using. Here’s a general guide on how to switch between these SIM profiles.

Switching Between eSIM Profiles on iPhone

1. Open Settings: Go into your device’s Settings.

2. Select Cellular or Mobile Data: Tap on Cellular (or Mobile Data).

3. Choose Your eSIM: Find the eSIM you want to use from the list of available plans.

4. Turn On the Line: Select Turn on this line to activate the eSIM.

Switching Between a Physical SIM and eSIM on Android

The steps can vary by manufacturer, but here’s a general method:

1. Open Settings: Go into your device’s Settings.

2. Select SIM Cards & Mobile Networks: Tap on SIM cards & mobile networks.

3. Select SIM to Use: Here, you should see both your physical SIM and eSIM listed. Tap on the one you want to use.

4. Activate the SIM: Toggle the option to enable the selected SIM.

General Tips

• Manage SIM Settings: Make sure that the SIM you wish to use is enabled in the settings, and disable the other one to avoid conflicts.

• Device Compatibility: Some devices may have limitations on using both a physical SIM and an eSIM simultaneously. Check your device specifications to understand its capabilities.

• Carrier Support: Ensure that your carrier supports the eSIM feature and is configured correctly for your specific device.

By following these steps, you can easily switch between a physical SIM card and an eSIM on your device.

🌍 What Networks Can I Use with My eSIM?

Our eSIMs offer extensive multi-network coverage across different regions, ensuring you stay connected wherever you go!

📌 How to Check Available Networks

✅ During Checkout – View supported networks before purchasing.

✅ In Your Portal – Log in to see where your data bundle works.

💡 Why Multi-Network Coverage Matters

✔ Better Coverage – Switch between networks for the best signal.

✔ More Choices – Select the network that suits you best.

✔ Stay Connected Anywhere – Even in rural or remote areas.

🔹 Tip: With multi-network support, you can roam freely without worrying about losing connection!

Apple Devices

Important: your phone or device must also be Carrier-Unlocked to use eSIM.

List of Apple Devices Compatible With eSIMs.

● iPhone XR*

● iPhone XS*

● iPhone XS Max*

● iPhone 11*

● iPhone 11 Pro*

● iPhone SE 2 (2020) *

● iPhone 12*

● iPhone 12 Mini*

● iPhone 12 Pro*

● iPhone 12 Pro Max*

● iPhone 13

● iPhone 13 Mini

● iPhone 13 Pro

● iPhone 13 Pro Max

● iPhone SE 3 (2022)

● iPhone 14

● iPhone 14 Plus

● iPhone 14 Pro

● iPhone 14 Pro Max

● iPhone 15

● iPhone 15 Plus

● iPhone 15 Pro

● iPhone 15 Pro Max 

● iPhone 16

● iPhone 16 Plus

● iPhone 16 Pro

● iPhone 16 Pro Max

*For iPhone 12 or earlier models. While they support multiple eSIMs, only one eSIM can be 

*iPhones from mainland China and iPhone devices from Hong Kong and Macao (except for iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS) don’t have eSIM capability.

*iPhone 14, iPhone 14 Plus, iPhone 14 Pro, and iPhone 14 Pro Max are not compatible with physical SIM cards in the USA.

iPads with eSIM (only iPads with 4G connectivity):

● iPad Air 5th Gen (model A1822, from 2022)

● iPad 10th Gen (model A2757, from 2022)

● iPad 9th Gen (model A2604, from 2021)

● iPad Mini 6th Gen (model A2568, from 2021) 

● iPad Pro 11″ (model A2068, from 2020)

● iPad Pro 12.9″ (model A2069, from 2020)

● iPad Air (model A2123, from 2019)

● iPad (model A2198, from 2019)

● iPad Mini (model A2124, from 2019)

Can I use iMessage with my eSIM?

Yes, you can use iMessage with your eSIM. 

Please keep in mind that you may need to reset iMessage after installing your eSIM. You can do so by following the steps below:

1. Go to Settings on your device

2. Go to Messages

If you have any questions, please feel free to contact support.

Can’t Connect My eSIM on iPhone?

If your eSIM isn’t connecting, try these troubleshooting steps:

✅ 1. Enable Data Roaming

Go to Settings > Cellular > Cellular Plans, select your eSIM, and toggle on Data Roaming.

✅ 2. Set eSIM for Mobile Data

Go to Settings > Cellular > Cellular Data and select your eSIM.

✅ 3. Reset Connection

Turn on Airplane Mode for a few seconds, then turn it off—or restart your iPhone.

✅ 4. Manually Select a Network

Go to Settings > Cellular > Network Selection, turn off Automatic, and choose a supported network manually.

💡 Still not working? Contact our support team for further assistance! 🚀

eSIM Compatibility with Smart Watches

At this time, our eSIMs do not support smartwatches. We are actively working to expand compatibility in the future, but for now, our eSIMs are designed for use with:

📱 Mobile Phones

💻 Tablets & Laptops

📡 Other Cellular-Enabled Devices

If you’re considering an eSIM, please check your device’s compatibility within these categories. Stay tuned for updates as we continue to enhance our offerings! 🚀

How to Check If Your iPhone is Unlocked for eSIM

Before using an eSIM, make sure your iPhone is carrier-unlocked. Follow these simple steps to check:

📱 Step 1: Open Settings and tap General

🔍 Step 2: Select About

🔓 Step 3: Scroll down to Network Provider Lock

• If it says “No SIM restrictions” → 🎉 Your iPhone is unlocked and ready for eSIM!

• If you see any restrictions → 🚫 Your device is locked, and you’ll need to contact your carrier for unlocking.

💡 Tip: If your iPhone was recently unlocked, eSIM functionality might take some time to activate due to carrier security policies.

Now you’re ready to enjoy seamless eSIM connectivity! 🌍

How to Install an eSIM Manually on an iPhone

📌 Before You Begin:

Make sure you have:

✅ A stable internet connection (Wi-Fi or mobile data)

✅ An eSIM-compatible and unlocked device

✅ Your SMDP+ Address & Activation Code (provided by your eSIM provider)

⚠️ Important: After installation, enable Data Roaming to ensure seamless connectivity.

Step-by-Step Installation Guide

1. Go to Settings → Tap Mobile Data (or Cellular)

2. Tap “Add eSIM”

3. Choose “Enter Details Manually”

4. Enter SMDP+ Address & Activation Code (leave the Confirmation Code blank)

5. Tap “Continue” → Stay on this screen until the installation completes

6. Wait up to 10 minutes for activation

7. Tap “Done” when the installation is complete

8. Set Up eSIM Settings:

• Default Line: Keep your Primary SIM for calls & SMS

• Mobile Data: Select your eSIM for data (e.g., “Travel”)

9. Enable Data Roaming:

• Go to Settings → Mobile Data

• Select your eSIM → Turn on Data Roaming

🎉 All Set! Your eSIM is now installed and ready to use. 🌍📶

How to Install an eSIM on Your iPad

📌 Before You Begin:

Ensure you have:

✅ A stable internet connection (Wi-Fi or 4G)

✅ An eSIM-compatible and unlocked iPad

✅ Your QR Code or manual activation details from your eSIM provider

Step-by-Step Installation Guide

1️⃣ Go to Settings → Tap Mobile Data

2️⃣ Tap “Add a New Plan”

3️⃣ Scan the QR Code (or enter the details manually if required)

4️⃣ Follow the on-screen instructions to activate your eSIM

5️⃣ Set up your data plan:

• Choose your eSIM as the default data plan

• If your iPad has a physical SIM, you can manage both under Mobile Data settings

🎉 That’s it! Your iPad is now connected with eSIM. 🌍📶

How to Enable or Disable an eSIM on iPhone

Need to temporarily turn off your eSIM? Follow these simple steps:

1️⃣ Open Settings → Tap Mobile Data (or Cellular)

2️⃣ Select Your eSIM from the list of plans

3️⃣ Toggle the Switch:

• Turn Off to disable the eSIM

• Turn On to reactivate it

✅ That’s it! You can now easily manage your eSIM connection.

Using iMessage with eSIM (Data Only)

If you’re using an eSIM for data only, you may need to adjust your iMessage settings.

Steps to Set Up iMessage with eSIM:

1️⃣ Go to Settings → Tap Messages

2️⃣ Turn Off iMessage, then turn it back On

3️⃣ Tap “Send & Receive”

4️⃣ Uncheck Your Phone Number (this ensures iMessage works via data only)

5️⃣ Make Sure Your Email is Checked

Switching Back to Primary SIM

When switching back to your primary SIM, go to Send & Receive and recheck your phone number.

✅ That’s it! Now you can send and receive iMessages using just your eSIM’s data connection.

How to Check Your Apple Device Model

If your iPhone is iPhone XR or newer, it should support eSIM. Follow these steps to check your model:

📌 Steps to Find Your iPhone Model:

1️⃣ Open Settings → Tap General

2️⃣ Select “About”

3️⃣ Find “Model Name” (e.g., iPhone 13, iPhone XR)

✅ If your device is iPhone XR or newer, it supports eSIM!

How to Find Your eSIM ICCID on iPhone

If you need to locate your eSIM’s ICCID (serial number), follow these steps:

📌 Steps to Find Your ICCID:

1️⃣ Open Settings → Tap General

2️⃣ Select “About”

3️⃣ Scroll Down to “ICCID”

🔹 If you have multiple SIMs, you’ll see the ICCID for each listed under its respective profile.

This number is useful for troubleshooting or managing your eSIM.

How to Manually Select a Network on iPhone (eSIM)

If you’re facing poor signal quality, you can switch to a different network manually.

📌 Steps for Manual Network Selection:

1️⃣ Open Settings → Tap Mobile Data (or Cellular)

2️⃣ Select Your eSIM → Ensure “Turn This Line On” is enabled

3️⃣ Tap “Network Selection”

4️⃣ Disable “Automatic”

5️⃣ Choose a Preferred Network

🔹 Wait a few seconds for your device to connect. If the network is unavailable, try another option.

How to Set Up an APN on iPhone (eSIM)

Most eSIMs automatically configure the Access Point Name (APN), but if needed, you can manually set it up.

📌 Steps to Set Up APN:

1️⃣ Open Settings → Tap Mobile Data (or Cellular)

2️⃣ Select Your eSIM under the SIMs section

3️⃣ Tap “Mobile Data Network” (or “Cellular Data Network”)

4️⃣ Enter the APN → Type data.esim in the APN field

 🔹 Leave all other fields blank

💡 This ensures your eSIM works properly for data roaming.

Troubleshooting eSIM Data Connection Issues on iPhone/iPad

If your eSIM is installed but not connecting to data, try these steps:

🔹 1. Disconnect from Wi-Fi

• Wi-Fi may be prioritizing over your eSIM.

• Turn Wi-Fi off and check if mobile data starts working.

🔹 2. Reset Network Settings (⚠️ This removes saved Wi-Fi passwords!)

• Go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings

🔹 3. Update Your iOS/iPadOS

• Check for updates: Settings → General → Software Update

🔹 4. Restart Your Device

• Press & hold power + volume button → Slide to power off → Restart

If the issue persists, contact your eSIM provider for further assistance. 🚀

Turning Data Roaming On/Off on iOS Devices

Enabling Data Roaming is crucial for using your eSIM. Here’s how to manage it:

🔹 1. Open Settings

• Tap on the Settings app.

🔹 2. Select Mobile Data/Cellular Data

• Go to Mobile Data (or Cellular Data, depending on region).

🔹 3. Choose Your eSIM

• Tap on the eSIM profile you want to manage.

🔹 4. Toggle Data Roaming

• Switch Data Roaming ON (toggle turns green).

• To disable, switch it OFF.

🔹 5. Wait for Connection

• Your device may take a moment to register on a network.

Now, your eSIM is ready to use with Data Roaming enabled! 🌍📶

What to Do If Your eSIM Is Stuck on Activating

1. Check Your Location

• If you are not yet in the destination country where the eSIM is supposed to work, the activation process may remain incomplete. It should activate automatically once you arrive.

2. Enable Data Roaming

• Go to Settings > Mobile Data (Cellular) > Select Your eSIM > Toggle Data Roaming ON.

• Some eSIMs require data roaming to be enabled for activation.

3. Restart Your Device

• Power off your iPhone/iPad and turn it back on. This can help refresh network connections.

4. Try Airplane Mode

• Turn Airplane Mode ON, wait 30 seconds, then turn it OFF again.

• This forces the device to reconnect to the network.

5. Manually Select a Network

• Go to Settings > Mobile Data (Cellular) > Your eSIM > Network Selection

• Turn off Automatic and manually choose an available network.

6. Reset Network Settings (If Necessary)

• Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

• This clears saved network settings but does not delete your eSIM.

7. Contact Support

• If the issue persists even after arriving in the coverage area, contact your eSIM provider for assistance.

Once you reach your destination, the eSIM should activate automatically as long as you have followed these steps. 🚀📶

“Cellular Plans From This Carrier Cannot be Added” Error Message

If you see this error when trying to install an eSIM, your device may be carrier-locked and unable to use eSIMs from other providers.

How to Check if Your Device is Locked

For iPhone:

1. Open Settings > General > About.

2. Look for Carrier Lock.

3. If it says “No SIM restrictions”, your device is unlocked.

4. If it shows a carrier name or restriction message, your device is locked.

For Android:

1. Open Settings > Connections (or Network & Internet).

2. Tap Mobile Networks > Network Operators.

3. If you see multiple available networks, your phone is likely unlocked.

4. Alternatively, insert a SIM from another carrier—if it doesn’t work, your phone is locked.

How to Fix This Issue

1. If Your Device is Locked:

• Contact your carrier to request an unlock.

• They may require you to complete a contract or pay off the device.

2. If Your Device is Unlocked but the Error Persists:

• Restart your device and try reinstalling the eSIM.

• Ensure your software is up to date.

• Reset network settings:

• iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

• Android: Settings > System > Reset Options > Reset Wi-Fi, mobile & Bluetooth.

• If the issue continues, contact your eSIM provider for assistance.

Once your device is confirmed unlocked, you should be able to install and activate your eSIM without issues! 🚀📶

How to Check if Your eSIM is Installed

The steps for verifying your eSIM installation vary depending on your device. Follow these instructions based on your operating system:

For iOS Devices (iPhone & iPad)

1. Open Settings and tap on Mobile Data (or Cellular).

2. If the eSIM is installed, it will appear under the SIMs section.

3. Select your eSIM and ensure that Turn On This Line is toggled on.

For Android Devices

1. Open Settings and go to SIM cards & mobile networks (or Connections > SIM Manager, depending on your device).

2. Scroll down and select Manage eSIM.

3. If the eSIM is installed, it will be listed here. Ensure it is enabled.

If you are still unsure whether your eSIM is installed, please contact our Support Team for assistance. They can verify the installation status for you.

How to Disable 5G on iOS & Android Devices

Disabling 5G can help conserve data usage or improve connectivity in areas with weak 5G coverage. Follow the steps below for your device:

For iOS Devices (iPhone & iPad)

1. Open Settings and tap Mobile Data (or Cellular).

2. Select Your eSIM: Choose the eSIM for which you want to disable 5G.

3. Tap Voice & Data under the selected eSIM.

4. Choose 4G: Select 4G (or LTE) to disable 5G.

5. Your device will now use 4G instead of 5G.

For Android Devices

1. Open Settings and go to SIM Cards & Mobile Networks (or Connections > Mobile Networks, depending on your device).

2. Select Your eSIM: Choose the eSIM you want to configure.

3. Tap Preferred Network Type (or Network Mode).

4. Select 4G or 3G: Choose Prefer 4G (or LTE Only) to turn off 5G.

5. Your device will now prioritize 4G or 3G instead of 5G.

If you experience network issues after disabling 5G, you can always switch back to automatic mode using the same steps.

How to Enable 5G on iOS & Android Devices

If you’re in an area with 5G coverage, you can enable it on your device to enjoy faster data speeds. Follow the steps below:

For iOS Devices (iPhone & iPad)

1. Open Settings and tap Mobile Data (or Cellular).

2. Select Your eSIM: Choose the eSIM you want to enable 5G for.

3. Tap Voice & Data under the selected eSIM.

4. Choose a 5G Option:

• 5G On – Always use 5G when available.

• 5G Auto – Uses 5G only when it won’t significantly reduce battery life.

For Android Devices

1. Open Settings and go to SIM Cards & Mobile Networks (or Connections > Mobile Networks, depending on your device).

2. Select Your eSIM: Choose the eSIM you want to configure.

3. Tap Preferred Network Type (or Network Mode).

4. Select 5G: Choose 5G as your preferred network type.

Once enabled, your device will connect to 5G whenever it’s available. If 5G coverage is weak, it may automatically switch to 4G for better stability.

How to Save and Use Less Data with Your eSIM

Want to make the most of your eSIM data? Here are some simple ways to reduce data usage and avoid overages:

1. Monitor Your Data Usage

• Check your phone settings to track data consumption.
• Set alerts or limits to prevent excessive use.

2. Use Wi-Fi Whenever Possible

• Connect to Wi-Fi for streaming, downloads, and updates.
• Enable Wi-Fi Assist (iOS) or Adaptive Wi-Fi (Android) to avoid unnecessary mobile data use.

3. Limit Background Data

• Some apps use data even when you’re not actively using them.
• Disable background data for non-essential apps in settings.

4. Turn Off Auto-Play for Videos

• Social media apps like Facebook, Instagram, and TikTok autoplay videos by default.
• Disable auto-play in the app settings to save data.

5. Enable Data Compression

• Use data-saving features in browsers like Google Chrome’s Lite mode.
• Some messaging apps also offer lower data usage modes.

6. Download Content for Offline Use

• Apps like Netflix, YouTube, and Spotify allow you to download content.
• Download over Wi-Fi before traveling to save mobile data.

By following these tips, you can maximize your eSIM plan while keeping data usage under control.

How to Set Up Your APN for eSIM

Our eSIMs usually come with automatic APN (Access Point Name) settings, but if you’re experiencing connectivity issues, you may need to set it up manually. Follow the steps below for your device:

For iOS Devices:

1. Open Settings.

2. Tap Mobile Data (or Cellular Data).

3. Under Mobile Data Plans, select your eSIM.

4. Tap Mobile Data Network (or Cellular Data Network).

5. In the Mobile Data APN field, enter: data.esim.

6. Leave all other fields blank.

For Android Devices:

1. Open Settings.

2. Tap Network & Internet.

3. Select Mobile Networks.

4. Tap Access Point Names (APN).

5. Add a new APN or edit the existing one by entering: data.esim.

6. Leave all other fields blank.

Once you’ve configured the APN, restart your device to apply the changes. If you still experience issues, please contact our support team for assistance.

Fixing “PDP Authentication Failure” on Your eSIM

The PDP Authentication Failure error may be caused by incorrect settings, data depletion, or network compatibility. Please check the following:

1. Verify Your APN Settings

• Ensure that the APN (Access Point Name) is set correctly as shown on your eSIM installation page.

• The APN should be entered in lowercase and without spaces.

2. Check Your Data Balance

• If your eSIM has run out of data, you may see this error.

• Verify your remaining data balance in your eSIM provider’s app or account.

3. Ensure You Are Connected to the Correct Network

• Your eSIM should be connected to a supported network in your current location.

• You can find network details in My eSIMs > Details > Install eSIM (scroll down for network information).

4. Reset Network Settings (if the issue persists)

If the above steps do not resolve the issue, try resetting your network settings:

1. Open Settings on your device.

2. Go to General > Reset.

3. Select Reset Network Settings.

4. Restart your device.

🚨 Note: Resetting network settings will erase saved Wi-Fi networks, passwords, cellular settings, VPN, and APN settings.

If the issue persists, please contact our support team for further assistance.

Unable to Scan Your eSIM QR Code? Try These Fixes

If you’re having trouble scanning the QR code for your eSIM, follow these steps to resolve the issue:

1. Check Phone Compatibility

🔹 Ensure your device supports eSIM technology. Not all phones are eSIM-compatible.

2. Inspect the QR Code

🔹 Make sure the QR code is not damaged, blurry, or distorted.

🔹 If it’s unreadable, try scanning it again.

3. Adjust Lighting Conditions

🔹 Poor lighting can affect the scanner’s ability to read the QR code.

🔹 Ensure the area is well-lit and avoid glare or reflections.

4. Move Closer to the QR Code

🔹 If you’re too far away, the scanner may not recognize the code.

🔹 Hold your phone at a reasonable distance and refocus the camera.

5. Restart Your Phone

🔹 If the issue persists, restart your phone to clear any temporary software glitches.

Still Having Issues?

If none of these steps work, contact your eSIM provider for further assistance. They may offer an alternative way to install your eSIM manually.

Can’t Scan Your QR Code? Install Your eSIM Manually

If you’re unable to scan the QR code, you can install the eSIM manually by following the steps below.

📱 iOS Devices

Manual Installation Steps:

1️⃣ Open the My eSIMs tab in the app or website to find your Manual Installation details.

2️⃣ Go to Settings → Cellular/Mobile.

3️⃣ Tap Add Cellular/Mobile Plan.

4️⃣ Select Enter Details Manually and enter:

• SM-DP+ Address

• Activation Code

• Confirmation Code (if available)

5️⃣ Turn on your eSIM under Cellular/Mobile Plan.

6️⃣ Select your eSIM for Cellular/Mobile Data.

7️⃣ Enable Data Roaming (Turn off your primary line to avoid roaming charges when abroad).

8️⃣ If required, set up an APN (Access Point Name)—you can find the APN details in the eSIM installation page.

Need Help?

If you encounter any issues, please contact our Support Team for further assistance.

Can’t Scan Your QR Code? Install Your eSIM Manually

If you’re unable to scan the QR code, you can install the eSIM manually by following the steps below.

🤖 Android Devices

Manual Installation Steps:

1️⃣ Open the My eSIMs tab in the app or website to find your Manual Installation details.

2️⃣ Go to Settings → Network & Internet.

3️⃣ Tap the Add icon next to Mobile Network.

4️⃣ Tap Next when asked, “Don’t have a SIM card?”.

5️⃣ Tap Enter Code Manually and enter the SM-DP+ Address from the Manual Installation tab.

6️⃣ Turn on your eSIM under Mobile Network.

7️⃣ Enable Mobile Data.

8️⃣ Enable Data Roaming (Turn off your primary line to avoid roaming charges when abroad).

9️⃣ If required, set up an APN (Access Point Name)—you can find the APN details in the eSIM installation page.

Need Help?

If you encounter any issues, please contact our Support Team for further assistance.

I'm experiencing the ‘Cellular Plans From This Carrier Cannot be Added' error message

This error may show if you are trying to install an eSIM on a network-locked device.

You can check if your device is locked by following the steps below:

1. 1. Go to Settings > General, and tap About.
2. 2. Under Carrier Lock, you should see a message that says No SIM restrictions. If you don't see that message, please contact your carrier to have your device unlocked. 

If you have confirmed with your current provider that your device is unlocked, please contact support.

🛑 ‘Unable to Complete Cellular Plan Change’ Error

This error typically occurs due to an installation failure caused by one of the following reasons:

• Some devices allow you to store multiple eSIMs but can only have one or two active at a time.

• iPhones, for example, can store 5 to 10 eSIMs, depending on the model.

✅ Solution: If you’ve reached your device’s limit, remove old eSIMs by following the instructions here: How to Remove an eSIM

2️⃣ Cellular/Mobile Data Is Disabled

• If Mobile Data is turned off, your device may not complete the eSIM installation.

✅ Solution:

• Go to Settings → Cellular/Mobile

• Make sure Mobile Data is turned ON

3️⃣ eSIM Already Installed

• Most eSIMs can only be installed once.

✅ Solution: Check if your eSIM is already installed:

1. Go to Settings → General → About

2. Scroll down to find the ICCID (20-digit number starting with 89XXXXXXXXXX).

3. If your eSIM is already installed, you may need to adjust your settings to activate it. Refer to your eSIM installation page for details.

4️⃣ Poor Internet Connection During Installation

• A weak or unstable internet connection, especially public Wi-Fi or ship Wi-Fi, can interrupt the process.

✅ Solution:

• Switch to a stronger Wi-Fi or mobile network

• Restart the installation process

📞 Need More Help?

If the issue persists, please contact Support for further assistance.

📉 How to Enable Low Data Mode on iOS & Android

Enabling Low Data Mode can help you save mobile data while traveling by restricting background apps and limiting automatic updates.

🔹 Low Data Mode on iOS

1️⃣ Go to Settings.

2️⃣ Scroll down to Battery.

3️⃣ Tap on Battery.

4️⃣ Enable Low Power Mode.

✅ This reduces background data usage while conserving battery life.

🔹 Low Data Mode on Android

📌 Steps may vary slightly depending on your device model.

1️⃣ Go to Settings.

2️⃣ Scroll down to Battery.

3️⃣ Tap on Optimize battery usage.

4️⃣ Select Apps optimized or Optimize manually.

5️⃣ Turn on Battery Saver.

✅ This helps conserve both battery and mobile data by limiting background activity.

By enabling these modes, you can minimize data usage while still staying connected during your travels. 🚀🌍

🛠 Fixing the “This Code Is No Longer Valid” Error

If you see this error during eSIM installation, it usually means:

1️⃣ eSIM Already Installed – Your eSIM may have been fully or partially installed, even if the process seemed interrupted.

2️⃣ Partial Installation Issue – A failed setup might have left an incomplete eSIM in your settings.

✅ Steps to Fix It

🔹 Check if Your eSIM is Installed

📌 Go to Settings > Mobile Data (or Cellular) and check if your eSIM is listed.

✔️ If visible, it’s installed—no need to rescan the QR code.

🔹 Delete a Partially Installed eSIM

📌 If an incomplete eSIM appears, remove it from your device settings.

📌 Then, rescan the QR code to install it again.

🔹 Verify with Our Chatbot

📌 Our chatbot can check if the eSIM is active on your device.

✔️ If confirmed, find it under Settings > Mobile Data (or Cellular).

By following these steps, you can resolve the issue and complete your eSIM setup smoothly. 🚀

🛠 Fixing “Home SIM Not Working After eSIM Installation”

If your physical SIM stops working after installing an eSIM, try these steps:

✅ Quick Fixes

1️⃣ Check SIM Card Placement

📌 Ensure your physical SIM is properly inserted in the tray.

2️⃣ Review SIM Settings

📌 Go to Settings > Cellular (or Mobile Data) and confirm:

✔️ Your physical SIM is enabled for calls, texts, or data (if needed).

3️⃣ Restart Your Device

📌 Turn off your phone, wait a few seconds, and restart it.

4️⃣ Check for Conflicts

📌 Some devices disable the primary SIM when eSIM is activated. Check:

✔️ Data Roaming ON for eSIM

✔️ Data Roaming OFF for the physical SIM

If the issue persists, contact your carrier to verify your SIM’s status. 🚀

🛠 Fixing “iMessage Not Working After eSIM Installation”

If iMessage stops working after installing an eSIM, follow these steps:

✅ Quick Fixes

1️⃣ Verify eSIM Activation

📌 Ensure your eSIM is activated and has a working mobile data connection.

2️⃣ Check SIM Settings

📌 Go to Settings > Cellular (or Mobile Data) and confirm:

✔️ Primary SIM is set as Default Voice Line

✔️ eSIM is designated for Mobile Data

3️⃣ Review iMessage Settings

📌 Go to Settings > Messages > Send & Receive

✔️ Ensure iMessage is enabled

✔️ Confirm your phone number and email are listed correctly

4️⃣ Restart Your Device

📌 Power off your phone, wait a few seconds, and turn it back on.

5️⃣ Reset Network Settings

📌 Go to Settings > General > Reset > Reset Network Settings

⚠️ This will erase saved Wi-Fi networks, passwords, and VPN settings.

6️⃣ Update Your Device

📌 Check for updates via Settings > General > Software Update

If the issue persists, contact Apple Support for further troubleshooting. 🚀

🚀 Fixing Slow Internet Connection with eSIM

If your eSIM connection is slow, try these steps to improve your speed:

✅ Quick Fixes

1️⃣ Check Network Coverage

📌 Ensure you have a strong signal.

📌 If speeds are slow, try switching to a different network (Settings > Manual Network Selection).

2️⃣ Reset Your Network

📌 Option 1: Toggle Airplane Mode ON, wait a few seconds, then turn it OFF.

📌 Option 2: Reset network settings (Settings > General > Reset > Reset Network Settings).

⚠️ This will erase saved Wi-Fi networks, passwords, and VPN settings.

3️⃣ Limit Background Data Usage

📌 Some apps may be using too much data. Enable Low Data Mode or Data Saver in your settings.

4️⃣ Restart Your Device

📌 A quick reboot can clear caches and refresh connections.

5️⃣ Check for External Factors

📌 Slow speeds can be due to network congestion—especially during peak hours. If this is the case, speeds should improve over time.

6️⃣ Still Experiencing Issues?

📌 Contact our support team for further assistance.

📶 How to Turn Data Roaming On/Off on Oppo Devices

🔹 Turning ON Data Roaming

1️⃣ Open Settings on your Oppo device.

2️⃣ Tap Mobile Network.

3️⃣ Select Data eSIM.

4️⃣ Toggle Data Roaming ON (it should turn blue).

5️⃣ If prompted, confirm by tapping Turn On.

🔻 Turning OFF Data Roaming

1️⃣ Follow Steps 1-3 above.

2️⃣ Toggle Data Roaming OFF (it should turn white).

3️⃣ If prompted, confirm the action.

📌 Note: Enabling Data Roaming may lead to additional charges. Check with your carrier for details.

🔒 What to Do If Your Device Is Network or Carrier-Locked

If your phone was purchased from a mobile provider, it may be carrier-locked, meaning you can’t install an eSIM from another provider.

📌 How to Check & Unlock Your Device

✅ Contact Your Carrier – Ask them to unlock your device.

✅ Wait for eSIM Activation – If your phone was recently unlocked, eSIM support may be temporarily disabled for security reasons. Contact your carrier to override this.

📢 Need help? Contact support, and we’ll be happy to assist! 😊

🌍 What Networks Can I Use with My eSIM?

Our eSIMs offer extensive multi-network coverage across different regions, ensuring you stay connected wherever you go!

📌 How to Check Available Networks

✅ During Checkout – View supported networks before purchasing.

✅ In Your Portal – Log in to see where your data bundle works.

💡 Why Multi-Network Coverage Matters

✔ Better Coverage – Switch between networks for the best signal.

✔ More Choices – Select the network that suits you best.

✔ Stay Connected Anywhere – Even in rural or remote areas.

🔹 Tip: With multi-network support, you can roam freely without worrying about losing connection!

🔓 What to Do If Your Device Is Network Locked

A network-locked device can only work with a specific carrier, preventing eSIM activation. If your device is locked, here’s how to unlock it:

📌 Steps to Unlock Your Device

✅ Contact Your Carrier – Your provider can unlock your phone, though fees or conditions may apply.

✅ Explore Third-Party Services – Some companies offer unlocking services, but be cautious—ensure they are legitimate.

✅ Consider a New Device – If unlocking isn’t an option, purchasing an unlocked phone may be the best solution.

⚠️ Important Considerations

🔹 Not all devices are eligible for unlocking.

🔹 Unlocking may void your warranty—check with your provider first.

Following these steps will help you determine the best way to unlock your device and start using an eSIM! 🚀

Installing eSIM(s) On An Apple Device

This help guide walks you through the steps required to install an eSIM on an Apple Device.

There are three install options offered in this help guide, either "install using a QR code", "install using Apple  Quick Install URL" or "manual install"

Before starting the install, it is important you have the following three components:

• A strong internet connection - Ideally using a Wifi network or a good 4G connection
• An eSIM compatible device - If unsure, a list of compatible devices is provided here
• The device is not locked to one particular network - If unsure, an article has been provided to talk you through how to determine the "locked / unlocked" status of a device, click here (ellenőrizni)

Don't forget to turn on "Data Roaming" after install!

Install Using A QR Code 

There are two options available when scanning the QR code to install an eSIM; 

Step 1.

Either

1.1) Open the camera on your device > Scan the QR code > Tap "Mobile Plan" 

Or

1.2) Go to "Settings" > Tap "Mobile / Cellular Data" > Tap "Add eSIM" > Tap "Use QR Code" > Scan the QR code provided

Step 2. Tap "Continue" > Allow up to 10 minutes for the eSIM to Activate > Tap "Done"

Step 3. There are two options available at this stage, we advise proceeding with option 3.1)

Either

3.1) Tap "Continue" and then move to Step 4.

or

3.2) You have the option to modify the "eSIM Label" (the name of the eSIM) instead of using the default name.

If you would like to modify the eSIM label before moving to the next step;

Tap ">" (the right hand arrow) > Then either choose one of the preset label's or type the name you want to use in the "Custom Label" box > Tap "Done" > Tap "Continue"

In this example the name of the esim was changed to "My eSIM" using the custom label box.

Please note; Option 3.2) won't be offered to you if you have more than one eSIM already installed on your device, so a custom label can only be altered after the SIM install is complete. 

Step 4. Configure the following settings as suggested:

• Set Default Line to "Primary" > Tap "Continue"
• Set iMessage & FaceTime to "Primary" > Tap "Continue"
• Set Mobile Data to your previously chosen esim label, in this example "My eSIM"

Allow Mobile Data Switching is defaulted to off, choose you preference using the toggle > Tap "Done" 

"Allow Mobile Data Switching" will allow your device to use mobile data from both lines depending on coverage and availability. You can change your selection later in settings.

Step 5. The eSIM is now installed and configured.

Important: Data Roaming MUST be ENABLED in order for the eSIM to work

Go to "Settings" > Tap "Mobile / Cellular Data" > Select desired SIM > Move the toggle switch to "On"

Don't forget to turn on "Data Roaming" after install!

Manual eSIM Install 

Step 1. Go to "Settings" > Tap "Mobile / Cellular Data" 

Step 2. Tap "Add eSIM" > Tap "Use QR Code" > Tap "Enter Details Manually"

Step 3. Enter the "SMDP Address" and the "Activation Code" provided > Tap "Next"

Leave "Confirmation Code" blank

Step 4. Tap "Continue" > Allow up to 10 minutes for the eSIM to Activate > Tap "Done"

Step 5. There are two options available at this stage, we advise proceeding with option 5.1)

Either

5.1) Tap "Continue" and then move to Step 6.

or

5.2) You have the option to modify the "eSIM Label" (the name of the eSIM) instead of using the default name.

If you would like to modify the eSIM label before moving to the next step;

Tap ">" (the right hand arrow) > Then either choose one of the preset label's or type the name you want to use in the "Custom Label" box > Tap "Done" > Tap "Continue"

In this example the name of the esim was changed to "My eSIM" using the custom label box.

Please note; Option 5.2) won't be offered to you if you have more than one eSIM already installed on your device, so a custom label can only be altered after the SIM install is complete. 

Step 6. Configure the following settings as suggested:

• Set Default Line to "Primary" > Tap "Continue"
• Set iMessage & FaceTime to "Primary" > Tap "Continue"
• Set Mobile Data to your previously chosen esim label, in this example "My eSIM"

Allow Mobile Data Switching is defaulted to off, choose you preference using the toggle > Tap "Done" 

"Allow Mobile Data Switching" will allow your device to use mobile data from both lines depending on coverage and availability. You can change your selection later in settings.

Step 7. The eSIM is now installed and configured.

Important: Data Roaming MUST be ENABLED in order for the eSIM to work

Go to "Settings" > Tap "Mobile / Cellular Data" > Select desired SIM > Move the toggle switch to "On"

📱 Can I Use the Same eSIM on Multiple Devices?

❌ No, eSIMs are designed for single-device use. Once activated, an eSIM is permanently tied to that device and cannot be transferred or reinstalled on another device.

⚠️ Important Things to Know:

🔹 If you delete an eSIM (e.g., when upgrading devices), you can’t reinstall it—you’ll need a new eSIM.

🔹 Be sure to install your eSIM only on the device you plan to use throughout its validity period.

Need help? Contact our support team—we’re happy to assist! 😊

📞 Can I Make Calls or Send SMS with My eSIM?

❌ No, most Telemeteor eSIMs are data-only, meaning you can’t make phone calls or send SMS text messages.

💡 Alternative: Use Internet-Based Apps

🔹 You can still call and text using apps like WhatsApp, Telegram, or Skype.

🔹 Ensure these apps are set up before using your eSIM to stay connected.

Need help? Contact our support team! 😊

📞 Can I Receive Calls on My Primary Number While Using an eSIM?

✅ Yes! If your device supports Dual SIM Dual Standby (DSDS), you can receive calls on your primary numberwhile using your Telemeteor eSIM for data.

📱 iPhone Compatibility

🔹 iPhone 13 Pro Max, 13 Pro, 13, 13 mini or newer→ Supports two active eSIMs or one nano-SIM + one eSIM

🔹 iPhone 12, 11, XS, XS Max, XR → Supports one nano-SIM + one eSIM (but only one eSIM active at a time)

For other device brands, check with the manufacturer for Dual SIM compatibility.

💡 Important: If your primary SIM is roaming, you may be charged for incoming calls by your carrier.

Need help? Contact Telemeteor support! 😊

🔄 Can I Reinstall an eSIM?

❌ No, eSIMs typically cannot be reinstalled. If you remove an eSIM from your device, you may not be able to download it again. We strongly recommend keeping your eSIM installed if you still plan to use it.

🚨 Why You Shouldn’t Remove an eSIM You Still Need

• Unlike physical SIM cards, eSIMs are tied to your device’s hardware and cannot be easily reinstalled or transferred.

• If your eSIM runs out of data or its validity period ends, you can top it up instead of removing it. To top up:

My eSIMs > TOP UP > Choose a new data package

⏸️ Why You Might Want to Temporarily Disable an eSIM

Temporarily disabling your eSIM can help:

✔ Conserve data when not in use

✔ Prevent background data consumption (useful for travel or limited plans)

📱 How to Temporarily Disable an eSIM

On iOS (iPhone & iPad)

1️⃣ Go to Settings > Cellular > SIMs

2️⃣ Select your eSIM

3️⃣ Toggle “Turn This Line On” OFF

On Android

1️⃣ Go to Settings > SIM cards & mobile networks

2️⃣ Scroll to “Manage eSIM” and select your eSIM

3️⃣ Select “Disable” from the prompt

💡 Important: Disabling your eSIM does not pause its validity period—it remains active but dormant until you turn it back on.

📩 Need help? Contact Telemeteor Support! 😊

📡 Can I Use Tethering (Personal Hotspot) with My eSIM?

✅ Yes! You can use your Personal Hotspot with your Telemeteor eSIM, as long as your device and network support it.

🛠️ How to Enable Hotspot on iOS (iPhone & iPad)

1️⃣ Go to Settings

2️⃣ Tap Personal Hotspot

3️⃣ Toggle on “Allow Others to Join”

⚙️ Setting Up APN for Hotspot (if required)

Some eSIMs require manual APN configuration for tethering. If needed:

1️⃣ Go to Settings > Cellular/Mobile Data

2️⃣ Select your eSIM under “Cellular/Mobile Data Plans”

3️⃣ Tap “Cellular/Mobile Data Network”

4️⃣ Enter the APN in the “Personal Hotspot APN” field (refer to your eSIM installation details)

5️⃣ Leave Username & Password blank

🛠️ How to Enable Hotspot on Android

1️⃣ Set the APN before enabling hotspot

2️⃣ Open Settings (or pull down the notification bar & tap the ⚙️ icon)

3️⃣ Go to Network & Internet

4️⃣ Tap “Hotspot & Tethering”

5️⃣ Select “Wi-Fi Hotspot” & turn it ON

📩 Need help? Contact Telemeteor Support! 😊

🌍 Do Any Apps or Websites Restrict Access While Using an eSIM?

🚀 Telemeteor does not impose any restrictions on websites or apps when using our eSIM. However, certain platforms may have their own security or access policies that could affect your browsing experience.

🔍 Common Reasons for Restricted Access

🔹 Proxy Settings – Some websites or apps may block connections that appear to be routed through a proxy server.

🔹 Security Protocols – Certain platforms have security measures that might not be compatible with how eSIM data is routed.

🔹 Location or Service Provider Restrictions – Some services restrict access based on your detected location or network provider.

Because eSIM data often routes through a roaming platform, some websites or apps may mistakenly block access based on their security settings. This is not a Telemeteor-specific issue, but a general limitation of how some platforms manage network access.

❓ What Can You Do?

If you’re unable to access a website or app:

✅ Try a different network connection (e.g., Wi-Fi)

✅ Clear your browser cache & cookies

✅ Contact the app or website’s support team for help

📩 Still need assistance? Reach out to Telemeteor Support! We’re happy to help. 😊

📱 How Can I Receive SMS & Calls While Using a Data-Only eSIM?

If your eSIM supports data-only, you can still use another line for voice and SMS.

Please check your eSIM's Additional Information details to learn your plan type. You can learn how to do it by checking: "Can I make phone calls or send SMS with my eSIM?".

In order to use your primary line for voice and text while you enjoy your eSIM for data, you need to enable the primary line and set it up as your Default Voice line.

The data roaming may also need to be enabled depending on the requirement of your home provider. This may incur roaming charges, so we highly encourage you to consult your home provider to learn about the charges before proceeding.

On iOS

1. Go to Settings>Cellular

   

2. Tap your Main / Primary line

   

3. Toggle ON "Turn On This Line"

   

4. Go back to Cellular. Then tap "Default Voice Line"

   

5. Select your Main / Primary line

   

6. Go back to the Cellular page. This time select Cellular / Mobile data
7. Ensure that you keep your eSIM selected for mobile data.

   

    

On Samsung devices

OPTION 1: via Quick Settings Panel

1. Swipe down from the top of the screen. (You may need to swipe down again to see the full menu)
2. You should be able to see CALLS | TEXT MESSAGES | MOBILE DATA. Tap on Calls.

   

3. Select your Main / Primary line

   

4. Do the same for SMS
5. Ensure that you keep your eSIM selected for mobile data as well. 

OPTION 2: via Settings

1. Go to Settings > Connections > SIM card manager

   

2. Scroll down until you see the Preferred SIM card section
3. Tap on Calls.

   

   
   
   
4. Select your Main / Primary line

   

   
   
   
5. Do the same for SMS
6. Ensure that you keep your eSIM selected for mobile data. 

On Pixel devices

(Please note that the below steps may vary depending on your Pixel model)

1. Go to Settings >Network & Internet > SIMS

   

2. Select your Main / Primary line
3. Toggle Use SIM to turn it ON (if it's not yet enabled, otherwise, go to the next step)

   

   
   
   
4. Look for Calls Preference and tap on it.
5. A window will pop up asking which plan you want to use for calls.
6. Select your Main / Primary line

   

7. Do the same on step 3, this time for SMS Preference.
8. For Mobile data, ensure that your eSIM is selected for it.

Once you have followed the above steps, you should have your Main / Primary line set for calls or SMS, then your eSIMs for mobile data. 

📅 How Do Data Amounts and Validity Periods Work for eSIM Packages?

Telemeteor offers eSIM packages for over 200 countries and regions around the world — each with an amount of data you can use for a specific amount of time.

The amount of time you can use your package is referred to as its validity period. You can learn more about data usage and validity periods from our answers to the following frequently asked questions.

🕒 When Does My Validity Period Start?

Your validity period begins when one of the following happens:

✔ You connect to a supported network in the eSIM’s coverage area.

✔ You install your eSIM (only for specific activation policies).

🔎 How to Check Your eSIM’s Activation Policy:

1️. Go to My eSIMs > Show more details for the relevant eSIM.

2️. Find “Auto Start” for specific details.

📊 How is eSIM Data Distributed?

• Your data is valid for the entire period—it is not split per day.

• Example: A 1GB - 7-day package means 1GB total, not 1GB per day.

💡 Can I Use All My Data on the First Day?

✅ Yes! You can use all your data at any time during your validity period.

💳 Need more data? You can purchase a top-up via My eSims > Recharge eSIM.

🔔 Unlimited Data Packages: If your package includes unlimited data, your speeds may slow down after exceeding a fair usage limit (check “Additional Information” in your eSIM details).

📉 How to Manage Data Usage?

🔹 Track your data usage in My eSIMs at telemeteor.com.

🔹 Limit high-data apps like video streaming, large downloads, or auto-updates.

❓ What Happens If I Run Out of Data?

📌 If you run out of data before the end of the validity period, you can purchase a recharge. To do so, go to My eSIMs > RECHARGE for the relevant eSIM.

📩 Need help? Our support team is available 24/7—we’re happy to assist! 🚀

How do I change my eSIM label?

Most phones allow you to store multiple eSIM profiles and switch between them as needed.

During eSIM installation, your device will automatically assign a label to your new eSIM. If you’d like to change it, you can do so in your device settings.

We recommend choosing a name that helps you easily identify the eSIM (e.g., Italy eSIM or Telemeteor eSIM).

How to Change an eSIM Label

On iOS Devices

1. Go to Settings.

2. Tap Cellular or Mobile.

3. Under SIMs, tap the eSIM you want to rename.

4. Tap Cellular/Mobile Plan Label.

5. Tap the default eSIM label.

6. Enter your preferred name in the Custom Label field.

On Samsung Galaxy Devices

1. Go to Settings.

2. Tap Connections.

3. Tap SIM card manager.

4. Tap the eSIM profile you want to rename.

5. Enter the new eSIM name.

6. Tap Done to save the changes.

On Google Pixel Devices

1. Go to Settings.

2. Tap Network & Internet.

3. Tap SIMs, then select the eSIM you want to rename.

4. Tap the pencil icon.

5. Enter the new eSIM name (you can also change the label color).

6. Tap Save to confirm the changes.

Your eSIM is now renamed! If you change your mind, you can edit the eSIM label as many times as you like.

If you have any questions, our support team is happy to assist you.

How do I set a data limit on my Android device?

Setting a mobile data limit on your Android device helps you reduce your data usage. You can select the billing cycle, add the data limit, set a warning before hitting the limit, and more. Follow these steps to learn how to set your mobile data limit. For Samsung Galaxy devices:

1. OPEN the Settings app, then TAP Connections.
2. TAP Data Usage.
3. ENSURE that Mobile Data is ON, then TAP Billing cycle and data warning.
4. TAP Start billing cycle and SET the date based on your arrival in the destination country.
5. ENABLE Set data warning and specify the data warning in numbers. For example, if your eSIM package has 10 GB, you can set a data warning at 8 GB.
6. ENABLE Set data limit and specify the data limit in numbers. This option will turn off mobile data when you reach the specified limit.

1. OPEN the Settings app, then TAP Network & Internet.
2. TAP SIMs.
3. ENSURE that Mobile Data is ON, then TAP Data warning & limit.
4. TAP Mobile data usage cycle and SET the date based on your arrival in the destination country.
5. ENABLE Set data warning and specify the data warning in numbers. For example, if your eSIM package has 10 GB, you can set a data warning at 8 GB.
6. ENABLE Set data limit and specify the data limit in numbers. This option will turn off mobile data when you reach the specified limit.

   

   If you have any questions, please feel free to contact our support team, and we'll be happy to help!

How many Telemeteor eSIMs can I install?

eSIM-compatible devices allow you to install multiple eSIMs, but the number you can have active simultaneouslydepends on your device model.

How many eSIMs can my device store?

• iPhones can store 5 to 10 eSIMs.

• Samsung Galaxy, Google Pixel, Huawei, and other Android devices typically store 5 to 7 eSIMs.

However, the number of active eSIMs at the same time depends on your device’s SIM capability.

eSIM Capability by Device Type

1. Dual SIM Dual Active (DSDA) – Two Active eSIMs

These devices allow you to use two eSIMs simultaneously or one eSIM + one nano-SIM:

✅ iPhone 13 and newer

✅ Galaxy S24 and newer

✅ Google Pixel 7 and newer

2. Dual SIM Dual Standby (DSDS) – One Active eSIM at a Time

These devices allow you to install multiple eSIMs but can only have one eSIM active at a time:

✅ iPhone 12, 11, XS, XS Max, and XR models

✅ Most Android devices (except newer Google Pixel models)

3. Special Case – Google Pixel 7 & Newer

• Google Pixel 7 and later models support two active eSIMs, but this depends on carrier support.

If you need help managing your eSIMs, feel free to contact our support team!

What happens to unused data after the validity period?

Any unused data will expire once the validity period ends. This means that you cannot carry over or use the remaining data after your eSIM’s validity period.

Can I extend my eSIM’s validity?

If your eSIM is rechargeable, you can add a new data package by tapping “Recharge” on your eSIM. This allows you to continue using the same eSIM.

If you need further assistance, our support team is always happy to help!

When Can I Use the Same eSIM?

You can continue using the same eSIM if:

✅ The eSIM supports recharges, allowing you to buy additional data.

✅ The eSIM remains installed on your device.

✅ You are using it in a supported country.

When you purchase an eSIM, it will indicate whether recharges are available. If you plan to use it again, do not delete the eSIM. Instead, you can turn it off under Cellular Data Plans while not in use.

You can keep recharging your eSIM as long as data packages are available. To learn how, see: “How can I recharge my eSIM?”

💡 Important: Your eSIM and data packages are only valid in the supported country/countries.

When Can’t I Use the Same eSIM?

❌ No recharge options are available.

❌ You need to use it in a different, unsupported country.

If your eSIM does not support recharges, it is for one-time use only. You can safely remove it from your device once the data package is used or expired.

If you’re traveling to a different country, make sure your eSIM and data package support that location before relying on it.

Quick Reference:

📌 Local eSIMs → Support only one country.

📌 Regional & Global eSIMs → Cover multiple countries.

If you have any questions, our support team is happy to help!

Apple Devices

Important: your phone or device must also be Carrier-Unlocked to use eSIM.

List of Apple Devices Compatible With eSIMs.

● iPhone XR*

● iPhone XS*

● iPhone XS Max*

● iPhone 11*

● iPhone 11 Pro*

● iPhone SE 2 (2020) *

● iPhone 12*

● iPhone 12 Mini*

● iPhone 12 Pro*

● iPhone 12 Pro Max*

● iPhone 13

● iPhone 13 Mini

● iPhone 13 Pro

● iPhone 13 Pro Max

● iPhone SE 3 (2022)

● iPhone 14

● iPhone 14 Plus

● iPhone 14 Pro

● iPhone 14 Pro Max

● iPhone 15

● iPhone 15 Plus

● iPhone 15 Pro

● iPhone 15 Pro Max 

● iPhone 16

● iPhone 16 Plus

● iPhone 16 Pro

● iPhone 16 Pro Max

*For iPhone 12 or earlier models. While they support multiple eSIMs, only one eSIM can be 

*iPhones from mainland China and iPhone devices from Hong Kong and Macao (except for iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS) don’t have eSIM capability.

*iPhone 14, iPhone 14 Plus, iPhone 14 Pro, and iPhone 14 Pro Max are not compatible with physical SIM cards in the USA.

iPads with eSIM (only iPads with 4G connectivity):

● iPad Air 5th Gen (model A1822, from 2022)

● iPad 10th Gen (model A2757, from 2022)

● iPad 9th Gen (model A2604, from 2021)

● iPad Mini 6th Gen (model A2568, from 2021) 

● iPad Pro 11″ (model A2068, from 2020)

● iPad Pro 12.9″ (model A2069, from 2020)

● iPad Air (model A2123, from 2019)

● iPad (model A2198, from 2019)

● iPad Mini (model A2124, from 2019)

Apple Devices

Important: your phone or device must also be Carrier-Unlocked to use eSIM.

List of Apple Devices Compatible With eSIMs.

● iPhone XR*

● iPhone XS*

● iPhone XS Max*

● iPhone 11*

● iPhone 11 Pro*

● iPhone SE 2 (2020) *

● iPhone 12*

● iPhone 12 Mini*

● iPhone 12 Pro*

● iPhone 12 Pro Max*

● iPhone 13

● iPhone 13 Mini

● iPhone 13 Pro

● iPhone 13 Pro Max

● iPhone SE 3 (2022)

● iPhone 14

● iPhone 14 Plus

● iPhone 14 Pro

● iPhone 14 Pro Max

● iPhone 15

● iPhone 15 Plus

● iPhone 15 Pro

● iPhone 15 Pro Max 

● iPhone 16

● iPhone 16 Plus

● iPhone 16 Pro

● iPhone 16 Pro Max

*For iPhone 12 or earlier models. While they support multiple eSIMs, only one eSIM can be 

*iPhones from mainland China and iPhone devices from Hong Kong and Macao (except for iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS) don’t have eSIM capability.

*iPhone 14, iPhone 14 Plus, iPhone 14 Pro, and iPhone 14 Pro Max are not compatible with physical SIM cards in the USA.

iPads with eSIM (only iPads with 4G connectivity):

● iPad Air 5th Gen (model A1822, from 2022)

● iPad 10th Gen (model A2757, from 2022)

● iPad 9th Gen (model A2604, from 2021)

● iPad Mini 6th Gen (model A2568, from 2021) 

● iPad Pro 11″ (model A2068, from 2020)

● iPad Pro 12.9″ (model A2069, from 2020)

● iPad Air (model A2123, from 2019)

● iPad (model A2198, from 2019)

● iPad Mini (model A2124, from 2019)

Can I use iMessage with my eSIM?

Yes, you can use iMessage with your eSIM. 

Please keep in mind that you may need to reset iMessage after installing your eSIM. You can do so by following the steps below:

1. Go to Settings on your device

2. Go to Messages

If you have any questions, please feel free to contact support.

eSIM Compatibility with Smart Watches

At this time, our eSIMs do not support smartwatches. We are actively working to expand compatibility in the future, but for now, our eSIMs are designed for use with:

📱 Mobile Phones

💻 Tablets & Laptops

📡 Other Cellular-Enabled Devices

If you’re considering an eSIM, please check your device’s compatibility within these categories. Stay tuned for updates as we continue to enhance our offerings! 🚀

How to Check If Your iPhone is Unlocked for eSIM

Before using an eSIM, make sure your iPhone is carrier-unlocked. Follow these simple steps to check:

📱 Step 1: Open Settings and tap General

🔍 Step 2: Select About

🔓 Step 3: Scroll down to Network Provider Lock

• If it says “No SIM restrictions” → 🎉 Your iPhone is unlocked and ready for eSIM!

• If you see any restrictions → 🚫 Your device is locked, and you’ll need to contact your carrier for unlocking.

💡 Tip: If your iPhone was recently unlocked, eSIM functionality might take some time to activate due to carrier security policies.

Now you’re ready to enjoy seamless eSIM connectivity! 🌍

How to Install an eSIM Manually on an iPhone

📌 Before You Begin:

Make sure you have:

✅ A stable internet connection (Wi-Fi or mobile data)

✅ An eSIM-compatible and unlocked device

✅ Your SMDP+ Address & Activation Code (provided by your eSIM provider)

⚠️ Important: After installation, enable Data Roaming to ensure seamless connectivity.

Step-by-Step Installation Guide

1. Go to Settings → Tap Mobile Data (or Cellular)

2. Tap “Add eSIM”

3. Choose “Enter Details Manually”

4. Enter SMDP+ Address & Activation Code (leave the Confirmation Code blank)

5. Tap “Continue” → Stay on this screen until the installation completes

6. Wait up to 10 minutes for activation

7. Tap “Done” when the installation is complete

8. Set Up eSIM Settings:

• Default Line: Keep your Primary SIM for calls & SMS

• Mobile Data: Select your eSIM for data (e.g., “Travel”)

9. Enable Data Roaming:

• Go to Settings → Mobile Data

• Select your eSIM → Turn on Data Roaming

🎉 All Set! Your eSIM is now installed and ready to use. 🌍📶

How to Install an eSIM on Your iPad

📌 Before You Begin:

Ensure you have:

✅ A stable internet connection (Wi-Fi or 4G)

✅ An eSIM-compatible and unlocked iPad

✅ Your QR Code or manual activation details from your eSIM provider

Step-by-Step Installation Guide

1️⃣ Go to Settings → Tap Mobile Data

2️⃣ Tap “Add a New Plan”

3️⃣ Scan the QR Code (or enter the details manually if required)

4️⃣ Follow the on-screen instructions to activate your eSIM

5️⃣ Set up your data plan:

• Choose your eSIM as the default data plan

• If your iPad has a physical SIM, you can manage both under Mobile Data settings

🎉 That’s it! Your iPad is now connected with eSIM. 🌍📶

How to Enable or Disable an eSIM on iPhone

Need to temporarily turn off your eSIM? Follow these simple steps:

1️⃣ Open Settings → Tap Mobile Data (or Cellular)

2️⃣ Select Your eSIM from the list of plans

3️⃣ Toggle the Switch:

• Turn Off to disable the eSIM

• Turn On to reactivate it

✅ That’s it! You can now easily manage your eSIM connection.

Using iMessage with eSIM (Data Only)

If you’re using an eSIM for data only, you may need to adjust your iMessage settings.

Steps to Set Up iMessage with eSIM:

1️⃣ Go to Settings → Tap Messages

2️⃣ Turn Off iMessage, then turn it back On

3️⃣ Tap “Send & Receive”

4️⃣ Uncheck Your Phone Number (this ensures iMessage works via data only)

5️⃣ Make Sure Your Email is Checked

Switching Back to Primary SIM

When switching back to your primary SIM, go to Send & Receive and recheck your phone number.

✅ That’s it! Now you can send and receive iMessages using just your eSIM’s data connection.

How to Check Your Apple Device Model

If your iPhone is iPhone XR or newer, it should support eSIM. Follow these steps to check your model:

📌 Steps to Find Your iPhone Model:

1️⃣ Open Settings → Tap General

2️⃣ Select “About”

3️⃣ Find “Model Name” (e.g., iPhone 13, iPhone XR)

✅ If your device is iPhone XR or newer, it supports eSIM!

How to Find Your eSIM ICCID on iPhone

If you need to locate your eSIM’s ICCID (serial number), follow these steps:

📌 Steps to Find Your ICCID:

1️⃣ Open Settings → Tap General

2️⃣ Select “About”

3️⃣ Scroll Down to “ICCID”

🔹 If you have multiple SIMs, you’ll see the ICCID for each listed under its respective profile.

This number is useful for troubleshooting or managing your eSIM.

How to Manually Select a Network on iPhone (eSIM)

If you’re facing poor signal quality, you can switch to a different network manually.

📌 Steps for Manual Network Selection:

1️⃣ Open Settings → Tap Mobile Data (or Cellular)

2️⃣ Select Your eSIM → Ensure “Turn This Line On” is enabled

3️⃣ Tap “Network Selection”

4️⃣ Disable “Automatic”

5️⃣ Choose a Preferred Network

🔹 Wait a few seconds for your device to connect. If the network is unavailable, try another option.

How to Set Up an APN on iPhone (eSIM)

Most eSIMs automatically configure the Access Point Name (APN), but if needed, you can manually set it up.

📌 Steps to Set Up APN:

1️⃣ Open Settings → Tap Mobile Data (or Cellular)

2️⃣ Select Your eSIM under the SIMs section

3️⃣ Tap “Mobile Data Network” (or “Cellular Data Network”)

4️⃣ Enter the APN → Type data.esim in the APN field

 🔹 Leave all other fields blank

💡 This ensures your eSIM works properly for data roaming.

Troubleshooting eSIM Data Connection Issues on iPhone/iPad

If your eSIM is installed but not connecting to data, try these steps:

🔹 1. Disconnect from Wi-Fi

• Wi-Fi may be prioritizing over your eSIM.

• Turn Wi-Fi off and check if mobile data starts working.

🔹 2. Reset Network Settings (⚠️ This removes saved Wi-Fi passwords!)

• Go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings

🔹 3. Update Your iOS/iPadOS

• Check for updates: Settings → General → Software Update

🔹 4. Restart Your Device

• Press & hold power + volume button → Slide to power off → Restart

If the issue persists, contact your eSIM provider for further assistance. 🚀

Turning Data Roaming On/Off on iOS Devices

Enabling Data Roaming is crucial for using your eSIM. Here’s how to manage it:

🔹 1. Open Settings

• Tap on the Settings app.

🔹 2. Select Mobile Data/Cellular Data

• Go to Mobile Data (or Cellular Data, depending on region).

🔹 3. Choose Your eSIM

• Tap on the eSIM profile you want to manage.

🔹 4. Toggle Data Roaming

• Switch Data Roaming ON (toggle turns green).

• To disable, switch it OFF.

🔹 5. Wait for Connection

• Your device may take a moment to register on a network.

Now, your eSIM is ready to use with Data Roaming enabled! 🌍📶

What to Do If Your eSIM Is Stuck on Activating

1. Check Your Location

• If you are not yet in the destination country where the eSIM is supposed to work, the activation process may remain incomplete. It should activate automatically once you arrive.

2. Enable Data Roaming

• Go to Settings > Mobile Data (Cellular) > Select Your eSIM > Toggle Data Roaming ON.

• Some eSIMs require data roaming to be enabled for activation.

3. Restart Your Device

• Power off your iPhone/iPad and turn it back on. This can help refresh network connections.

4. Try Airplane Mode

• Turn Airplane Mode ON, wait 30 seconds, then turn it OFF again.

• This forces the device to reconnect to the network.

5. Manually Select a Network

• Go to Settings > Mobile Data (Cellular) > Your eSIM > Network Selection

• Turn off Automatic and manually choose an available network.

6. Reset Network Settings (If Necessary)

• Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

• This clears saved network settings but does not delete your eSIM.

7. Contact Support

• If the issue persists even after arriving in the coverage area, contact your eSIM provider for assistance.

Once you reach your destination, the eSIM should activate automatically as long as you have followed these steps. 🚀📶

“Cellular Plans From This Carrier Cannot be Added” Error Message

If you see this error when trying to install an eSIM, your device may be carrier-locked and unable to use eSIMs from other providers.

How to Check if Your Device is Locked

For iPhone:

1. Open Settings > General > About.

2. Look for Carrier Lock.

3. If it says “No SIM restrictions”, your device is unlocked.

4. If it shows a carrier name or restriction message, your device is locked.

For Android:

1. Open Settings > Connections (or Network & Internet).

2. Tap Mobile Networks > Network Operators.

3. If you see multiple available networks, your phone is likely unlocked.

4. Alternatively, insert a SIM from another carrier—if it doesn’t work, your phone is locked.

How to Fix This Issue

1. If Your Device is Locked:

• Contact your carrier to request an unlock.

• They may require you to complete a contract or pay off the device.

2. If Your Device is Unlocked but the Error Persists:

• Restart your device and try reinstalling the eSIM.

• Ensure your software is up to date.

• Reset network settings:

• iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

• Android: Settings > System > Reset Options > Reset Wi-Fi, mobile & Bluetooth.

• If the issue continues, contact your eSIM provider for assistance.

Once your device is confirmed unlocked, you should be able to install and activate your eSIM without issues! 🚀📶

How to Check if Your eSIM is Installed

The steps for verifying your eSIM installation vary depending on your device. Follow these instructions based on your operating system:

For iOS Devices (iPhone & iPad)

1. Open Settings and tap on Mobile Data (or Cellular).

2. If the eSIM is installed, it will appear under the SIMs section.

3. Select your eSIM and ensure that Turn On This Line is toggled on.

For Android Devices

1. Open Settings and go to SIM cards & mobile networks (or Connections > SIM Manager, depending on your device).

2. Scroll down and select Manage eSIM.

3. If the eSIM is installed, it will be listed here. Ensure it is enabled.

If you are still unsure whether your eSIM is installed, please contact our Support Team for assistance. They can verify the installation status for you.

How to Disable 5G on iOS & Android Devices

Disabling 5G can help conserve data usage or improve connectivity in areas with weak 5G coverage. Follow the steps below for your device:

For iOS Devices (iPhone & iPad)

1. Open Settings and tap Mobile Data (or Cellular).

2. Select Your eSIM: Choose the eSIM for which you want to disable 5G.

3. Tap Voice & Data under the selected eSIM.

4. Choose 4G: Select 4G (or LTE) to disable 5G.

5. Your device will now use 4G instead of 5G.

For Android Devices

1. Open Settings and go to SIM Cards & Mobile Networks (or Connections > Mobile Networks, depending on your device).

2. Select Your eSIM: Choose the eSIM you want to configure.

3. Tap Preferred Network Type (or Network Mode).

4. Select 4G or 3G: Choose Prefer 4G (or LTE Only) to turn off 5G.

5. Your device will now prioritize 4G or 3G instead of 5G.

If you experience network issues after disabling 5G, you can always switch back to automatic mode using the same steps.

How to Enable 5G on iOS & Android Devices

If you’re in an area with 5G coverage, you can enable it on your device to enjoy faster data speeds. Follow the steps below:

For iOS Devices (iPhone & iPad)

1. Open Settings and tap Mobile Data (or Cellular).

2. Select Your eSIM: Choose the eSIM you want to enable 5G for.

3. Tap Voice & Data under the selected eSIM.

4. Choose a 5G Option:

• 5G On – Always use 5G when available.

• 5G Auto – Uses 5G only when it won’t significantly reduce battery life.

For Android Devices

1. Open Settings and go to SIM Cards & Mobile Networks (or Connections > Mobile Networks, depending on your device).

2. Select Your eSIM: Choose the eSIM you want to configure.

3. Tap Preferred Network Type (or Network Mode).

4. Select 5G: Choose 5G as your preferred network type.

Once enabled, your device will connect to 5G whenever it’s available. If 5G coverage is weak, it may automatically switch to 4G for better stability.

How to Save and Use Less Data with Your eSIM

Want to make the most of your eSIM data? Here are some simple ways to reduce data usage and avoid overages:

1. Monitor Your Data Usage

• Check your phone settings to track data consumption.
• Set alerts or limits to prevent excessive use.

2. Use Wi-Fi Whenever Possible

• Connect to Wi-Fi for streaming, downloads, and updates.
• Enable Wi-Fi Assist (iOS) or Adaptive Wi-Fi (Android) to avoid unnecessary mobile data use.

3. Limit Background Data

• Some apps use data even when you’re not actively using them.
• Disable background data for non-essential apps in settings.

4. Turn Off Auto-Play for Videos

• Social media apps like Facebook, Instagram, and TikTok autoplay videos by default.
• Disable auto-play in the app settings to save data.

5. Enable Data Compression

• Use data-saving features in browsers like Google Chrome’s Lite mode.
• Some messaging apps also offer lower data usage modes.

6. Download Content for Offline Use

• Apps like Netflix, YouTube, and Spotify allow you to download content.
• Download over Wi-Fi before traveling to save mobile data.

By following these tips, you can maximize your eSIM plan while keeping data usage under control.

How to Set Up Your APN for eSIM

Our eSIMs usually come with automatic APN (Access Point Name) settings, but if you’re experiencing connectivity issues, you may need to set it up manually. Follow the steps below for your device:

For iOS Devices:

1. Open Settings.

2. Tap Mobile Data (or Cellular Data).

3. Under Mobile Data Plans, select your eSIM.

4. Tap Mobile Data Network (or Cellular Data Network).

5. In the Mobile Data APN field, enter: data.esim.

6. Leave all other fields blank.

For Android Devices:

1. Open Settings.

2. Tap Network & Internet.

3. Select Mobile Networks.

4. Tap Access Point Names (APN).

5. Add a new APN or edit the existing one by entering: data.esim.

6. Leave all other fields blank.

Once you’ve configured the APN, restart your device to apply the changes. If you still experience issues, please contact our support team for assistance.

How to Switch Between a Physical SIM and an eSIM

Switching between a physical SIM card and an eSIM can vary depending on the device you’re using. Here’s a general guide on how to switch between these SIM profiles.

Switching Between eSIM Profiles on iPhone

1. Open Settings: Go into your device’s Settings.

2. Select Cellular or Mobile Data: Tap on Cellular (or Mobile Data).

3. Choose Your eSIM: Find the eSIM you want to use from the list of available plans.

4. Turn On the Line: Select Turn on this line to activate the eSIM.

Switching Between a Physical SIM and eSIM on Android

The steps can vary by manufacturer, but here’s a general method:

1. Open Settings: Go into your device’s Settings.

2. Select SIM Cards & Mobile Networks: Tap on SIM cards & mobile networks.

3. Select SIM to Use: Here, you should see both your physical SIM and eSIM listed. Tap on the one you want to use.

4. Activate the SIM: Toggle the option to enable the selected SIM.

General Tips

• Manage SIM Settings: Make sure that the SIM you wish to use is enabled in the settings, and disable the other one to avoid conflicts.

• Device Compatibility: Some devices may have limitations on using both a physical SIM and an eSIM simultaneously. Check your device specifications to understand its capabilities.

• Carrier Support: Ensure that your carrier supports the eSIM feature and is configured correctly for your specific device.

By following these steps, you can easily switch between a physical SIM card and an eSIM on your device.

Fixing “PDP Authentication Failure” on Your eSIM

The PDP Authentication Failure error may be caused by incorrect settings, data depletion, or network compatibility. Please check the following:

1. Verify Your APN Settings

• Ensure that the APN (Access Point Name) is set correctly as shown on your eSIM installation page.

• The APN should be entered in lowercase and without spaces.

2. Check Your Data Balance

• If your eSIM has run out of data, you may see this error.

• Verify your remaining data balance in your eSIM provider’s app or account.

3. Ensure You Are Connected to the Correct Network

• Your eSIM should be connected to a supported network in your current location.

• You can find network details in My eSIMs > Details > Install eSIM (scroll down for network information).

4. Reset Network Settings (if the issue persists)

If the above steps do not resolve the issue, try resetting your network settings:

1. Open Settings on your device.

2. Go to General > Reset.

3. Select Reset Network Settings.

4. Restart your device.

🚨 Note: Resetting network settings will erase saved Wi-Fi networks, passwords, cellular settings, VPN, and APN settings.

If the issue persists, please contact our support team for further assistance.

Unable to Scan Your eSIM QR Code? Try These Fixes

If you’re having trouble scanning the QR code for your eSIM, follow these steps to resolve the issue:

1. Check Phone Compatibility

🔹 Ensure your device supports eSIM technology. Not all phones are eSIM-compatible.

2. Inspect the QR Code

🔹 Make sure the QR code is not damaged, blurry, or distorted.

🔹 If it’s unreadable, try scanning it again.

3. Adjust Lighting Conditions

🔹 Poor lighting can affect the scanner’s ability to read the QR code.

🔹 Ensure the area is well-lit and avoid glare or reflections.

4. Move Closer to the QR Code

🔹 If you’re too far away, the scanner may not recognize the code.

🔹 Hold your phone at a reasonable distance and refocus the camera.

5. Restart Your Phone

🔹 If the issue persists, restart your phone to clear any temporary software glitches.

Still Having Issues?

If none of these steps work, contact your eSIM provider for further assistance. They may offer an alternative way to install your eSIM manually.

Can’t Scan Your QR Code? Install Your eSIM Manually

If you’re unable to scan the QR code, you can install the eSIM manually by following the steps below.

📱 iOS Devices

Manual Installation Steps:

1️⃣ Open the My eSIMs tab in the app or website to find your Manual Installation details.

2️⃣ Go to Settings → Cellular/Mobile.

3️⃣ Tap Add Cellular/Mobile Plan.

4️⃣ Select Enter Details Manually and enter:

• SM-DP+ Address

• Activation Code

• Confirmation Code (if available)

5️⃣ Turn on your eSIM under Cellular/Mobile Plan.

6️⃣ Select your eSIM for Cellular/Mobile Data.

7️⃣ Enable Data Roaming (Turn off your primary line to avoid roaming charges when abroad).

8️⃣ If required, set up an APN (Access Point Name)—you can find the APN details in the eSIM installation page.

Need Help?

If you encounter any issues, please contact our Support Team for further assistance.

Can’t Scan Your QR Code? Install Your eSIM Manually

If you’re unable to scan the QR code, you can install the eSIM manually by following the steps below.

🤖 Android Devices

Manual Installation Steps:

1️⃣ Open the My eSIMs tab in the app or website to find your Manual Installation details.

2️⃣ Go to Settings → Network & Internet.

3️⃣ Tap the Add icon next to Mobile Network.

4️⃣ Tap Next when asked, “Don’t have a SIM card?”.

5️⃣ Tap Enter Code Manually and enter the SM-DP+ Address from the Manual Installation tab.

6️⃣ Turn on your eSIM under Mobile Network.

7️⃣ Enable Mobile Data.

8️⃣ Enable Data Roaming (Turn off your primary line to avoid roaming charges when abroad).

9️⃣ If required, set up an APN (Access Point Name)—you can find the APN details in the eSIM installation page.

Need Help?

If you encounter any issues, please contact our Support Team for further assistance.

I'm experiencing the ‘Cellular Plans From This Carrier Cannot be Added' error message

This error may show if you are trying to install an eSIM on a network-locked device.

You can check if your device is locked by following the steps below:

1. 1. Go to Settings > General, and tap About.
2. 2. Under Carrier Lock, you should see a message that says No SIM restrictions. If you don't see that message, please contact your carrier to have your device unlocked. 

If you have confirmed with your current provider that your device is unlocked, please contact support.

🛑 ‘Unable to Complete Cellular Plan Change’ Error

This error typically occurs due to an installation failure caused by one of the following reasons:

• Some devices allow you to store multiple eSIMs but can only have one or two active at a time.

• iPhones, for example, can store 5 to 10 eSIMs, depending on the model.

✅ Solution: If you’ve reached your device’s limit, remove old eSIMs by following the instructions here: How to Remove an eSIM

2️⃣ Cellular/Mobile Data Is Disabled

• If Mobile Data is turned off, your device may not complete the eSIM installation.

✅ Solution:

• Go to Settings → Cellular/Mobile

• Make sure Mobile Data is turned ON

3️⃣ eSIM Already Installed

• Most eSIMs can only be installed once.

✅ Solution: Check if your eSIM is already installed:

1. Go to Settings → General → About

2. Scroll down to find the ICCID (20-digit number starting with 89XXXXXXXXXX).

3. If your eSIM is already installed, you may need to adjust your settings to activate it. Refer to your eSIM installation page for details.

4️⃣ Poor Internet Connection During Installation

• A weak or unstable internet connection, especially public Wi-Fi or ship Wi-Fi, can interrupt the process.

✅ Solution:

• Switch to a stronger Wi-Fi or mobile network

• Restart the installation process

📞 Need More Help?

If the issue persists, please contact Support for further assistance.

📉 How to Enable Low Data Mode on iOS & Android

Enabling Low Data Mode can help you save mobile data while traveling by restricting background apps and limiting automatic updates.

🔹 Low Data Mode on iOS

1️⃣ Go to Settings.

2️⃣ Scroll down to Battery.

3️⃣ Tap on Battery.

4️⃣ Enable Low Power Mode.

✅ This reduces background data usage while conserving battery life.

🔹 Low Data Mode on Android

📌 Steps may vary slightly depending on your device model.

1️⃣ Go to Settings.

2️⃣ Scroll down to Battery.

3️⃣ Tap on Optimize battery usage.

4️⃣ Select Apps optimized or Optimize manually.

5️⃣ Turn on Battery Saver.

✅ This helps conserve both battery and mobile data by limiting background activity.

By enabling these modes, you can minimize data usage while still staying connected during your travels. 🚀🌍

🛠 Fixing the “This Code Is No Longer Valid” Error

If you see this error during eSIM installation, it usually means:

1️⃣ eSIM Already Installed – Your eSIM may have been fully or partially installed, even if the process seemed interrupted.

2️⃣ Partial Installation Issue – A failed setup might have left an incomplete eSIM in your settings.

✅ Steps to Fix It

🔹 Check if Your eSIM is Installed

📌 Go to Settings > Mobile Data (or Cellular) and check if your eSIM is listed.

✔️ If visible, it’s installed—no need to rescan the QR code.

🔹 Delete a Partially Installed eSIM

📌 If an incomplete eSIM appears, remove it from your device settings.

📌 Then, rescan the QR code to install it again.

🔹 Verify with Our Chatbot

📌 Our chatbot can check if the eSIM is active on your device.

✔️ If confirmed, find it under Settings > Mobile Data (or Cellular).

By following these steps, you can resolve the issue and complete your eSIM setup smoothly. 🚀

🛠 Fixing “Home SIM Not Working After eSIM Installation”

If your physical SIM stops working after installing an eSIM, try these steps:

✅ Quick Fixes

1️⃣ Check SIM Card Placement

📌 Ensure your physical SIM is properly inserted in the tray.

2️⃣ Review SIM Settings

📌 Go to Settings > Cellular (or Mobile Data) and confirm:

✔️ Your physical SIM is enabled for calls, texts, or data (if needed).

3️⃣ Restart Your Device

📌 Turn off your phone, wait a few seconds, and restart it.

4️⃣ Check for Conflicts

📌 Some devices disable the primary SIM when eSIM is activated. Check:

✔️ Data Roaming ON for eSIM

✔️ Data Roaming OFF for the physical SIM

If the issue persists, contact your carrier to verify your SIM’s status. 🚀

🛠 Fixing “iMessage Not Working After eSIM Installation”

If iMessage stops working after installing an eSIM, follow these steps:

✅ Quick Fixes

1️⃣ Verify eSIM Activation

📌 Ensure your eSIM is activated and has a working mobile data connection.

2️⃣ Check SIM Settings

📌 Go to Settings > Cellular (or Mobile Data) and confirm:

✔️ Primary SIM is set as Default Voice Line

✔️ eSIM is designated for Mobile Data

3️⃣ Review iMessage Settings

📌 Go to Settings > Messages > Send & Receive

✔️ Ensure iMessage is enabled

✔️ Confirm your phone number and email are listed correctly

4️⃣ Restart Your Device

📌 Power off your phone, wait a few seconds, and turn it back on.

5️⃣ Reset Network Settings

📌 Go to Settings > General > Reset > Reset Network Settings

⚠️ This will erase saved Wi-Fi networks, passwords, and VPN settings.

6️⃣ Update Your Device

📌 Check for updates via Settings > General > Software Update

If the issue persists, contact Apple Support for further troubleshooting. 🚀

🚀 Fixing Slow Internet Connection with eSIM

If your eSIM connection is slow, try these steps to improve your speed:

✅ Quick Fixes

1️⃣ Check Network Coverage

📌 Ensure you have a strong signal.

📌 If speeds are slow, try switching to a different network (Settings > Manual Network Selection).

2️⃣ Reset Your Network

📌 Option 1: Toggle Airplane Mode ON, wait a few seconds, then turn it OFF.

📌 Option 2: Reset network settings (Settings > General > Reset > Reset Network Settings).

⚠️ This will erase saved Wi-Fi networks, passwords, and VPN settings.

3️⃣ Limit Background Data Usage

📌 Some apps may be using too much data. Enable Low Data Mode or Data Saver in your settings.

4️⃣ Restart Your Device

📌 A quick reboot can clear caches and refresh connections.

5️⃣ Check for External Factors

📌 Slow speeds can be due to network congestion—especially during peak hours. If this is the case, speeds should improve over time.

6️⃣ Still Experiencing Issues?

📌 Contact our support team for further assistance.

📶 How to Turn Data Roaming On/Off on Oppo Devices

🔹 Turning ON Data Roaming

1️⃣ Open Settings on your Oppo device.

2️⃣ Tap Mobile Network.

3️⃣ Select Data eSIM.

4️⃣ Toggle Data Roaming ON (it should turn blue).

5️⃣ If prompted, confirm by tapping Turn On.

🔻 Turning OFF Data Roaming

1️⃣ Follow Steps 1-3 above.

2️⃣ Toggle Data Roaming OFF (it should turn white).

3️⃣ If prompted, confirm the action.

📌 Note: Enabling Data Roaming may lead to additional charges. Check with your carrier for details.

🔒 What to Do If Your Device Is Network or Carrier-Locked

If your phone was purchased from a mobile provider, it may be carrier-locked, meaning you can’t install an eSIM from another provider.

📌 How to Check & Unlock Your Device

✅ Contact Your Carrier – Ask them to unlock your device.

✅ Wait for eSIM Activation – If your phone was recently unlocked, eSIM support may be temporarily disabled for security reasons. Contact your carrier to override this.

📢 Need help? Contact support, and we’ll be happy to assist! 😊

🌍 What Networks Can I Use with My eSIM?

Our eSIMs offer extensive multi-network coverage across different regions, ensuring you stay connected wherever you go!

📌 How to Check Available Networks

✅ During Checkout – View supported networks before purchasing.

✅ In Your Portal – Log in to see where your data bundle works.

💡 Why Multi-Network Coverage Matters

✔ Better Coverage – Switch between networks for the best signal.

✔ More Choices – Select the network that suits you best.

✔ Stay Connected Anywhere – Even in rural or remote areas.

🔹 Tip: With multi-network support, you can roam freely without worrying about losing connection!

🔓 What to Do If Your Device Is Network Locked

A network-locked device can only work with a specific carrier, preventing eSIM activation. If your device is locked, here’s how to unlock it:

📌 Steps to Unlock Your Device

✅ Contact Your Carrier – Your provider can unlock your phone, though fees or conditions may apply.

✅ Explore Third-Party Services – Some companies offer unlocking services, but be cautious—ensure they are legitimate.

✅ Consider a New Device – If unlocking isn’t an option, purchasing an unlocked phone may be the best solution.

⚠️ Important Considerations

🔹 Not all devices are eligible for unlocking.

🔹 Unlocking may void your warranty—check with your provider first.

Following these steps will help you determine the best way to unlock your device and start using an eSIM! 🚀

How to Install an eSIM Manually on a Google Device

This guide provides a step-by-step walkthrough for installing an eSIM manually on your Google device.

Installing an eSIM Manually

Before starting the installation process, ensure you have the following:

• A strong internet connection: Ideally, connect to Wi-Fi or ensure you have a good mobile data connection.

• An eSIM-compatible device: If you are unsure whether your device supports eSIMs, check the relevant list of compatible devices.

• An unlocked device: Verify that your device is not locked to a specific network by checking the locked/unlocked devices guide.

Note: Remember to enable Data Roaming once the installation is complete.

Step-by-Step Installation

1. Open Settings: Go into your Settings and tap on Network & internet.

2. Add Mobile Network: Tap the + next to Mobile network.

3. SIM Card Setup: On the new screen, tap Don’t have a SIM card?.

4. Proceed to Next Step: Tap Next.

5. Access Help: When prompted with the option to scan a QR code, tap Need help?.

6. Manual Entry: Select Enter it manually.

7. Input Your Details: To install the eSIM manually, you will need your SMDP+ Address and SMDP+ Activation Code. Enter them in the format: 1$SMDP+ Address$SMDP+ Activation Code. The final code should resemble the example provided in your reference materials.

8. Activate Installation: Tap Activate to begin the installation process. Note: Do NOT close this window during the installation, as it may cause the process to fail.

9. Wait for Activation: Allow up to 10 minutes for the eSIM to activate.

10. Return to Network Settings: Once activation is complete, go back into Network & internet.

11. Access Mobile Networks: Tap on Mobile Networks.

12. Enable Data Roaming: Ensure your Data Roaming is toggled On.

13. Verify Toggle: Confirm that the Data Roaming toggle is set as shown in the installation confirmation.

14. Completion: The eSIM is now successfully installed and set up on your device.

Following these steps will allow you to install an eSIM manually on your Google device smoothly.

How to Install an eSIM Using a QR Code on Google Devices

This guide provides a step-by-step walkthrough for installing an eSIM on your Google device using a QR code.

Installing an eSIM Using a QR Code

Before you start the installation, ensure you have the following:

• A strong internet connection: Ideally, connect to Wi-Fi or ensure you have a stable mobile data connection.

• An eSIM-compatible device: If you’re unsure whether your device supports eSIMs, refer to the relevant list of compatible devices.

• An unlocked device: Make sure your device is not locked to a specific network by checking the locked/unlocked devices guide.

Note: Don’t forget to enable Data Roaming after the installation is complete.

Step-by-Step Installation

1. Open Settings: Go into your Settings and tap on Network & internet.

2. Add Mobile Network: Tap the + next to Mobile network.

3. SIM Card Setup: On the new screen, tap Don’t have a SIM card?.

4. Proceed to Next Step: Tap Next.

5. Scan QR Code: Use your device’s camera to scan the QR code provided by your carrier.

6. Activate eSIM: On the Data eSIM screen, tap Activate and wait for the activation process to finish.

• Note: Do NOT close this window during the installation, as it may interrupt the process.

7. Select Primary SIM: Once the eSIM has been successfully installed, you will be taken to a screen where you can choose which SIM you would like to use for your number. We recommend using your primary SIM card for this section.

8. Enable Data Roaming: After completing the setup, ensure that your Data Roaming is toggled On.

9. Verify Data Roaming: The Data Roaming toggle should appear as enabled on the installed eSIM.

10. Completion: Your eSIM is now installed and ready to use.

By following these steps, you can successfully install an eSIM on your Google device using a QR code.

How to Uninstall an eSIM from a Google Device

To uninstall an eSIM from your Google device, follow these steps. Ensure you have a stable internet connection, ideally by connecting to Wi-Fi or using a good 4G connection. You also have the option to temporarily disable an eSIM if you plan to use it again. Please note that deactivating or disabling an eSIM does not extend its validity.

Uninstall an eSIM from Google Device

1. Open Settings: Go to Settings on your device.

2. Navigate to Network & Internet: Tap on Network & Internet.

3. Select Mobile Networks: Tap on Mobile Networks, then choose the eSIM you want to remove from the list.

4. Erase SIM: Scroll down until you see the option for Erase SIM.

5. Confirm Erasure: Tap Erase and wait for the eSIM to be erased.

6. Completion: Once this is done, the eSIM should be successfully removed from your device.

Following these steps will help you uninstall the eSIM from your Google device smoothly.

Identify Device Model on Google Device

If your Google device is newer than or the same as the Google Pixel 2 (only devices purchased with Google Fi service), it should be compatible with an eSIM. You can verify your device model by following these steps:

Check My Google Model

1. Open Settings: Go to Settings on your device.

2. Scroll to About Phone: Scroll down until you see the About Phone section.

3. View Device Name: At the top, you will see Device Name, which displays your phone model.

By following these steps, you can easily identify your Google device model to confirm its eSIM compatibility.

Manual Network Selection on a Google Device

If you experience poor-quality connection issues on a specific network, you can manually search for and select a different network. This will allow you to connect only to the networks that we support.

Manually Selecting a Network

1. Open Settings: Go to Settings on your device.

2. Select Network & Internet: Tap on Network & Internet.

3. Access Mobile Networks: Tap on Mobile Networks.

4. Choose Your eSIM: Select the eSIM for which you want to change the network.

5. Disable Automatic Selection: De-select the Automatically select network option.

6. View Available Networks: This will take you to a screen displaying all available networks in your current area.

7. Connect to a Network: Choose the network you wish to connect to.

By following these steps, you can manually select a network on your Google device to ensure a better connection.

Set Up an APN on a Google Device

While all our eSIMs come with an automatic Access Point Name (APN) configuration, you can check or manually configure the APN by following these steps:

Checking My APN

1. Open Settings: Go to Settings on your device.

2. Select Network & Internet: Tap on Network & Internet.

3. Access Mobile Networks: Tap on Mobile Networks.

4. Select eSIM: Choose the eSIM for which you want to check the APN.

5. Open Advanced Settings: Scroll down and tap on Advanced.

6. Access Point Names: In the drop-down menu, select Access Point Names.

7. Check APN Name: Look for the APN name, which should be listed as data.esim. If you do not see this name, proceed to the next step.

8. Edit APN: Tap on Planet3 and rename it to data.esim. Leave the other fields blank.

Following these steps will help ensure your APN is correctly set up for your eSIM on your Google device.

Turning Data Roaming On / Off on a Google Device

Enabling Data Roaming is essential for using your eSIM. Follow these steps to turn Data Roaming on or off on your Google device.

Turning Data Roaming On

1. Open Settings: Go to Settings on your device.

2. Select Network and Internet: Tap on Network and Internet.

3. Access Mobile Network: Tap on Mobile Network.

4. Choose eSIM: Select the eSIM you want to enable Data Roaming for.

5. Toggle Data Roaming: Ensure the Data Roaming slider is toggled to on.

6. Confirmation: The Data Roaming toggle should indicate that it is enabled for the installed eSIM.

Turning Data Roaming Off

1. Open Settings: Go to Settings on your device.

2. Select Network and Internet: Tap on Network and Internet.

3. Access Mobile Network: Tap on Mobile Network.

4. Choose eSIM: Select the eSIM you want to disable Data Roaming for.

5. Toggle Data Roaming: Toggle the Data Roaming slider to off.

Following these steps will allow you to easily manage Data Roaming settings on your Google device, ensuring your eSIM works properly when needed.

How to Install an eSIM Manually on a Huawei Device

This guide provides a step-by-step walkthrough for installing an eSIM manually on your Huawei device.

Before You Start

Make sure you have the following:

• Strong Internet Connection: Ideally, connect to Wi-Fi or ensure a good mobile data connection.

• eSIM Compatible Device: If you’re unsure, check the list of compatible devices.

• Unlocked Device: Confirm that your device is not locked to a specific network.

Remember to enable Data Roaming after installation.

Installing an eSIM Manually

1. Open Settings: Go to Settings on your device.

2. Access Mobile Network: Tap on Mobile Network.

3. Select SIM Management: Tap on SIM Management.

4. Add eSIM: Tap Add eSIM.

5. Enter Manually: Click on the + in the bottom left of the screen, then tap Enter Manually.

6. Input SMDP+ Information:

• You will need your SMDP+ Address and SMDP+ Activation Code.

• Enter the information in the format: 1$SMDP+ Address$SMDP+ Activation Code.

• Leave the confirmation code section blank.

7. Add eSIM: Tap Add this eSIM.

Note: Do NOT close this window, or the installation will stop.

8. Wait for Activation: Allow up to 10 minutes for the eSIM to activate.

9. Access eSIM Settings: Once the eSIM has finished installing, tap into the eSIM settings.

10. Enable eSIM: Tap to enable the eSIM.

11. Check Mobile Data Settings: Go back into Mobile Network and tap on Mobile Data.

12. Turn On Data Roaming: Ensure that your Data Roaming is toggled on.

13. Confirmation: The Data Roaming toggle should show as enabled.

14. Completion: Your eSIM is now installed and set up.

Following these steps will help you successfully install your eSIM on your Huawei device.

How to Install an eSIM Using a QR Code on Huawei Devices

This guide provides a step-by-step walkthrough for installing an eSIM on your Huawei device using a QR code.

Before You Start

Ensure you have the following:

• Strong Internet Connection: Ideally, connect to Wi-Fi or have a good mobile data connection.

• eSIM Compatible Device: If unsure, check the list of compatible devices.

• Unlocked Device: Confirm that your device is not locked to a specific network.

Don’t forget to enable Data Roaming after installation.

Installing an eSIM Using a QR Code

1. Open Settings: Go to Settings on your device.

2. Access Mobile Network: Tap on Mobile Network.

3. Select SIM Management: Tap on SIM Management.

4. Add eSIM: Tap Add eSIM.

5. Scan QR Code: Click on the + in the bottom left of the screen to scan the QR code provided.

6. Add eSIM: Tap Add this eSIM.

Note: Do NOT close this window, or the installation will stop.

7. Wait for Activation: Allow up to 10 minutes for the eSIM to activate.

8. Access eSIM Settings: Once the eSIM has finished installing, tap into the eSIM settings.

9. Enable eSIM: Tap to enable the eSIM.

10. Check Mobile Data Settings: Go back into Mobile Network and tap on Mobile Data.

11. Turn On Data Roaming: Ensure that your Data Roaming is toggled on.

12. Confirmation: The Data Roaming toggle should show as enabled.

13. Completion: Your eSIM is now installed and set up.

Following these steps will help you successfully install your eSIM on your Huawei device.

How to Uninstall an eSIM from Huawei Device

To uninstall an eSIM from your Huawei device, please follow the steps below. Before starting the uninstall process, ensure that you have a stable internet connection; ideally, connect to a local Wi-Fi or use a good 4G connection. You can also temporarily disable an eSIM if you intend to use it again, but note that deactivating or disabling an eSIM will not extend its validity.

Uninstall an eSIM from Huawei Device

1. Open Settings: Go to Settings on your device.

2. Access Mobile Networks: Tap on Mobile Networks.

3. Select SIM Management: Tap into SIM Management.

4. Choose eSIM: Select the eSIM you would like to remove from your device.

5. Disable the eSIM: Tap on the enabled eSIM. (Note: You won’t be able to remove the eSIM unless it is disabled.)

6. Tap DELETE: Click on the DELETE button and tick the box next to I understand, then tap the DELETE button again.

7. Confirmation: Once this is done, your eSIM should have been successfully removed.

Following these steps will help you uninstall the eSIM from your Huawei device smoothly.

Identify Device Model on Huawei Device

To determine if your Huawei device is compatible with an eSIM (if it is newer than or the same as the Huawei P40), follow these steps:

Check My Huawei Model

1. Open Settings: Go to Settings on your device.

2. Access About Phone: Scroll down and tap on About Phone.

3. Find Your Device Model: Your device model will be displayed within this section.

By following these steps, you can easily identify the model of your Huawei device and check its compatibility with eSIM technology.

Locate ICCID (eSIM Serial Number) on Huawei Devices

If you need to find the unique ICCID associated with your eSIM, follow these steps on your Huawei device:

Finding My ICCID

1. Open Settings: Navigate to Settings on your device.

2. Select Mobile Network: Tap on Mobile Network.

3. Access SIM Management: Tap on SIM Management.

4. Choose Your eSIM: Select the eSIM for which you want to check the ICCID.

5. View ICCID: Tap on the enabled eSIM, and your ICCID will be displayed.

By following these steps, you can easily find the ICCID for your eSIM on Huawei devices.

Manual Network Selection on a Huawei Device

If you’re experiencing a poor-quality connection on a specific network, you can manually select a different network to improve your service. Note that you will only be able to connect to networks supported by your service provider.

Manually Selecting a Network

1. Open Settings: Navigate to Settings on your Huawei device.

2. Select Mobile Network: Tap on Mobile Network.

3. Access Mobile Data: Go into Mobile Data.

4. Find Network Provider: Scroll to the bottom and select Network Provider.

5. Disable Automatic Selection: Turn off the Automatic toggle so it appears white.

6. Search for Networks: A search message will appear at the bottom of the screen while your device scans for available networks.

7. Choose Your Network: Once the search is complete, you’ll see a list of providers that are available in your area. Tap on the desired network to connect.

By following these steps, you should be able to manually select a network that provides a better connection for your needs.

Setting Up an APN on a Huawei Device

While all our eSIMs come with an automatic Access Point Name (APN) that typically doesn’t require manual setup, you can check or manually configure the APN if needed. Here’s how to do it on a Huawei device.

Checking My APN

1. Open Settings: Go to Settings on your Huawei device.

2. Tap Mobile Network: Select Mobile Network.

3. Access Mobile Data: Tap on Mobile Data.

4. Locate APNs: Scroll down and select Access Point Names (APNs).

5. Check APN Name: Here, you should see an entry named data.esim. If it’s not listed, proceed to the next step.

6. Edit Existing APN: Tap on the APN that appears in your list.

7. Rename APN: Manually rename the APN to data.esim. Leave all other fields blank.

After making these changes, your APN should be correctly configured for optimal performance with your eSIM. If you encounter any issues, consider reaching out to your carrier for further assistance.

Turning Data Roaming On/Off on Huawei Devices

To ensure your eSIM functions correctly, it’s essential to have Data Roaming enabled on your Huawei device. Here’s how to manage your Data Roaming settings.

Turning On Data Roaming

1. Open Settings: Go to Settings on your Huawei device.

2. Select Mobile Network: Tap on Mobile Network.

3. Access Mobile Data: Tap on Mobile Data.

4. Find Data Roaming Toggle: Scroll down to locate the toggle for Data Roaming.

5. Enable Data Roaming: If the toggle is white, tap it to turn it blue, which indicates that Data Roaming is now enabled.

Once the toggle is blue, your Data Roaming is active, and your eSIM should function properly.

Turning Off Data Roaming

1. Follow Steps 1-3 Above: Navigate to Settings > Mobile Network > Mobile Data.

2. Locate Data Roaming Toggle: Scroll to find the Data Roaming toggle.

3. Disable Data Roaming: If the toggle is blue, tap it to turn it white, which indicates that Data Roaming is now disabled.

Disabling Data Roaming can help manage costs while traveling or using mobile data. If you have any issues or questions regarding your eSIM, please reach out to your carrier for assistance.

How to Install an eSIM Manually on a Motorola Razr

This guide provides a step-by-step walkthrough for installing an eSIM manually on your Motorola Razr device.

Prerequisites

Before you start the installation process, ensure you have the following:

• A strong internet connection: Ideally, connect to Wi-Fi or have a reliable mobile data connection.

• An eSIM compatible device: Check if your device supports eSIMs. Refer to the list of compatible devices if you’re unsure.

• An unlocked device: Verify whether your device is locked to a specific network. For details, consult the locked/unlocked devices article.

Remember to enable Data Roaming after the installation is complete.

Steps to Install an eSIM Manually

1. Open Settings: Go to Settings on your Motorola Razr.

2. Select Network & Internet: Tap on Network & Internet.

3. Access Mobile Network: Tap on Mobile Network.

4. Open Advanced Menu: Tap the drop-down menu labeled Advanced.

5. Select Carrier: Tap on Carrier.

6. Add Carrier: Tap Add carrier.

7. Proceed to Next Step: Tap Next.

8. Enter Code Manually: Tap Enter code manually.

9. Input SMDP+ Information: You will need your SMDP+ Address and SMDP+ Activation Code. Enter them in the format:

1$SMDP+ Address$SMDP+ Activation Code

The code should look similar to the format shown in your documentation.

10. Start the Installation: Tap Start to initiate the installation process. Note: Do NOT close this window during the installation, as it may cause the process to fail.

11. Wait for Activation: Allow up to 10 minutes for the eSIM to activate.

12. Complete the Installation: Once activation is finished, tap Done.

13. Return to Previous Screen: Tap the back arrow to return to the previous menu.

14. Enable Data Roaming: Ensure that your Data Roaming is toggled On.

15. Accept the Prompt: Follow any prompts that appear to confirm the change.

16. Verify Data Roaming: Ensure the Data Roaming toggle indicates that it is enabled for the installed eSIM.

17. Completion: Your eSIM is now installed and set up!

Final Note

If you encounter any difficulties during the installation, please contact your carrier for assistance.

How to Install an eSIM Using a QR Code on Motorola Razr Devices

Follow this step-by-step guide to install an eSIM on your Motorola Razr using a QR code.

Prerequisites

Before you begin, ensure you have the following:

• A strong internet connection: It’s best to be connected to Wi-Fi or have a reliable mobile data connection.

• An eSIM compatible device: Check if your device supports eSIMs. For details, refer to the list of compatible devices.

• An unlocked device: Verify whether your device is locked to a specific carrier. For more information, check the locked/unlocked devices article.

Remember to enable Data Roaming after installation.

Steps to Install an eSIM

1. Open Settings: Go into Settings on your Motorola Razr.

2. Select Network & Internet: Tap on Network & Internet.

3. Access Mobile Network: Tap on Mobile Network.

4. Open Advanced Menu: Tap the drop-down menu labeled Advanced.

5. Select Carrier: Tap on Carrier.

6. Add Carrier: Tap Add carrier.

7. Proceed to Next Step: Tap Next.

8. Scan QR Code: Use your device’s camera to scan the QR code provided by your carrier.

9. Start the Installation: Tap Start. Note: Do NOT close this window during the installation process, as it may stop the installation.

10. Wait for Activation: Allow up to 10 minutes for the eSIM to activate, then press Done.

11. Return to Previous Screen: Once the activation is complete, tap the back arrow to return.

12. Enable Data Roaming: Make sure your Data Roaming is toggled On.

13. Accept the Prompt: Follow any prompts to confirm the change.

14. Verify Data Roaming: Ensure the Data Roaming toggle shows as enabled for the installed eSIM.

15. Completion: Your eSIM is now installed and ready to use!

Final Note

If you encounter any issues during the installation, don’t hesitate to reach out to your carrier for support.

How to Uninstall an eSIM from Motorola Razr Device

To remove an eSIM from your Motorola Razr device, follow these steps. Make sure you have a stable internet connection, preferably connected to Wi-Fi or a strong 4G network. You can also temporarily disable the eSIM if you plan to use it again later, but keep in mind that deactivating it won’t extend its validity.

Steps to Uninstall an eSIM

1. Open Settings: Go into Settings on your Motorola Razr.

2. Select Network & Internet: Tap on Network & Internet.

3. Access Mobile Network: Tap on Mobile Network.

4. Go to Advanced Options: Tap on the Advanced option.

5. Select Carrier: Tap on Carrier.

6. Choose the eSIM to Remove: Select the eSIM you want to uninstall.

7. Tap Delete: Press the Delete button.

8. Confirm Deletion: Read the prompt and accept it by pressing Delete again, then wait for the eSIM to be erased.

9. Completion: Once the process is complete, the eSIM should be successfully removed from your device.

Important Note

If you encounter any issues during the uninstall process or need further assistance, consider reaching out to your carrier’s customer support for help.

Identify Device Model on Motorola Razr Device

To determine whether your Motorola device is compatible with an eSIM, you can check your device model. If your device is newer than or the same as the Motorola Razr (2020), it should support eSIM functionality. Follow these steps to check your model:

Steps to Check Your Motorola Model

1. Open Settings: Go to Settings on your Motorola Razr.

2. Navigate to System: Scroll down until you see the option for System.

3. View Device Model: At the top of the list, you will see your device model or name displayed.

Important Note

If you find that your device is compatible with eSIM, you can proceed with eSIM activation or management as needed. If not, consider contacting your service provider for alternatives or device upgrade options.

Manual Network Selection on Motorola Razr Devices

If you’re experiencing a poor-quality connection on your current network, you can manually search for and select a different network. Keep in mind that you will only have access to networks that we offer service on. Follow these steps to manually select a network:

Steps for Manual Network Selection

1. Open Settings: Go to Settings on your Motorola Razr.

2. Tap on Network & Internet: Select Network & Internet from the menu.

3. Access Mobile Network: Tap on Mobile Network.

4. Open Advanced Options: Click on the Advanced drop-down menu.

5. Disable Automatic Selection: De-select Automatically select network.

6. Scan for Available Networks: Wait for your device to scan and display all eligible networks.

7. Select a Network: Choose the network you would like to connect to from the list.

8. Connect: Once you select a network, your device will connect to it.

Important Note

After switching networks, allow a moment for your device to establish a connection. If you have any trouble connecting or if the signal remains poor, consider switching back to the original network or contacting your service provider for assistance.

Setting Up an APN on Motorola Razr Devices

All eSIMs automatically configure an Access Point Name (APN), so manual setup is usually not necessary. However, if you need to check or configure the APN manually, follow these steps:

Checking or Setting Up the APN

1. Open Settings: Go to Settings on your Motorola Razr.

2. Select Network & Internet: Tap on Network & Internet.

3. Click Mobile Network: Tap on Mobile Network.

4. Access Advanced Options: Click on the Advanced drop-down menu.

5. Tap on Access Point Names: Select Access Point Names.

6. Check for data.esim: Look for an APN named data.esim.

• If it is listed, you are all set.

• If it is not listed, proceed to the next step.

7. Modify Existing APN: Click on the APN named Planet3 (or any other name it might have).

8. Rename APN: Manually rename it to data.esim in the name section.

9. Save Changes: Ensure to save any changes you make.

Important Note

Once you’ve set up the APN, restart your device to ensure that all settings are correctly applied and the connection is established. If you encounter any issues, you may want to check with your carrier for the correct APN settings specific to your plan.

Turning Data Roaming On/Off on Motorola Razr

To use your eSIM on a Motorola Razr, it’s essential to enable Data Roaming. Here’s how to turn Data Roaming on and off in your device settings.

Turning Data Roaming On

1. Open Settings: Go to Settings on your Motorola Razr.

2. Select Network & Internet: Tap on Network & Internet.

3. Choose Mobile Network: Tap on Mobile Network.

4. Enable Data Roaming:

• Ensure that the Data Roaming option is enabled. If the toggle is white, tap it to turn it blue.

5. Confirmation: A confirmation screen will appear.

6. Check Status: If the toggle is blue, Data Roaming is now enabled.

Turning Data Roaming Off

To disable Data Roaming, simply follow the same steps above and toggle the Data Roaming option back to white. This will turn off Data Roaming on your device.

Important Note

Remember that enabling Data Roaming may incur additional charges depending on your carrier and location. Always check with your carrier for specific information regarding roaming charges and coverage.

How to Install an eSIM Manually on an Oppo Device

This guide provides a step-by-step walkthrough for manually installing an eSIM on your Oppo device.

Prerequisites

Before starting the installation, ensure you have the following:

• Strong Internet Connection: Ideally, connect to Wi-Fi or have a reliable mobile data connection.

• eSIM-Compatible Device: Check if your device supports eSIMs. Refer to the article on the List of Compatible Devices for verification.

• Unlocked Device: Ensure that your device is not locked to a specific mobile network. For details, consult the article on Locked/Unlocked Devices.