Can’t Connect My eSIM on Android

If you’re experiencing difficulties connecting your eSIM on an Android device, you can try the following troubleshooting steps:

1. Enable Data Roaming: Ensure that data roaming is turned on for your eSIM. Go to Settings > Network & internet > Mobile Network and check the data roaming option.

2. Configure Mobile Data Settings: Make sure your device is set to use the eSIM for mobile data. You can check this in Settings > Network & internet > Mobile Network and confirm that the eSIM is selected as the preferred mobile data source.

3. Restart Connection: Turn on Airplane Mode for a few seconds and then turn it off again, or simply restart your device. This can help refresh your network connection.

4. Manually Connect to a Supported Network: Go to Settings > Network & internet > Mobile Network > Advanced and select Network operators. From there, manually search for and connect to a supported network.

If you’ve gone through these steps and still cannot connect, please contact our support team for further assistance.